ebay seller doesn t accept returns
A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. If I accept it, I can still require a return of the item & always do. I feel that I am being totally screwed. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. eBay and PayPal will not even look at video evidence. Upload your own label The buyer will send the item back to you for a full refund, including the original postage cost. Create an account to follow your favorite communities and start taking part in conversations. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. I recently sold a specialized software development board (you need to know what you are doing to use it - not for common folk). How to give a partial refund after the item is returned. If it has been less than 3o days since delivery, go to the Resolution Centre at the bottom of most eBay pages. In some cases, we may automatically accept a return request on your behalf. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. eBay Money Back Guarantee applies when: The buyer doesn't receive an item; The item received by the buyer doesn't match the listing, for example: . Per the seller's return policy in the listing This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. For more information about buying and selling internationally, please see our policies on International selling and International trading. Keep in mind that some returns can remain open for up to 35 business days. If an item is being returned, the seller is responsible for return shipping. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. Ebay has never been the best for buyer protection, my advice is make sure you note serials before sending off etc and be prepared to take returns even for BS reasons. I waited a week and called eBay to close the request as obviously the buyer is ignoring it and my money is on hold and was told that they would step in and make a decision. Coverage, eligibility requirements, and exclusions. You can choose to add a message to the buyer. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); Give a full refund The buyer will receive a full refund. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. Select. Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. My seller rating on eBay is 100% and I have had an account on eBay since 2009. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Buyer takes blurry 1990s cell phone photo and returns a different item. First his reason for the return was, "Item not working" and now it has changed to"Item not as described". See Partial refund guidelines. I quit selling on EBay for this reason. Should I wait for the seller to contact me? eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. Returns will be treated as not matching the listing if the buyer selected "Doesn't fit my vehicle" as the return reason. As you may already know or will find out after watching this video that it simply doesnt matter. Buyers can always submit a return request, even if your returns policy says you don't accept returns. However, if you do, you'll be providing a great customer experience and encouraging the buyer to purchase from you in the future. The above applies whether or not a seller accepts returns. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: and select Return this item. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); If the purchase is covered by theeBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. document.write ('&cb=' + m3_r); A few days later I receive a not as described PayPal claim. Since they refunded you right away, you aren't required to return the item. If the item is returned used or damaged, you may qualify to issue a partial refund. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. See our page on, Would you like us to help with an open return request? Most sellers don't understand this. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Additionally, you can advise the buyer that they'll be responsible for covering return postage costs, or you can provide a label. Returns related questions? See Exclusions and special coverage. Attach the label from your desktop or mobile device. Proof of delivery for returned items It's really gotten to the point of embarrassing on their part and they don't even realize it (or just don't care). Offer a partial refund The buyer will receive a partial refund, and they'll keep the item. Depending on your return policy, this may or may not include the original shipping cost. From my experience it does deter some buyers from initiating a return request. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. The buyer could have said "I ordered an iPhone and when it arrived a dinosaur fell out of it!" Returns cannot be closed at the request of a seller. To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. For most purchases, buyers are refunded to their original payment method. I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. You can't deduct the original shipping cost from any refund amount. See the table below for guidance on issuing a partial refund. Both buyers and sellers must meet all applicable return requirements. If the buyer does not ship the return by the specified date, eBay may close the return request. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. In some cases, your response options may differ. and both eBay and Paypal would still side with them. Shopping Cart Integrations ii. What's the point of no returns? : r/Ebay - reddit [CDATA[ This is a good option for low-value items. Whether you need to accept the return depends on their reason for opening the return. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. The seller claims the item is not compatible with his mobile device. Select the percent you want to deduct from the refund amount. As you may already know or will find out after watching this . What's the point of "returns not accepted" ? : r/Ebay - reddit Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. eBay's policy simply states, " If it's faulty, damaged, or doesn't match the description, you'll have to accept their return". Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Here you can discuss returns with other members. I originally shipped the item via FedEx because it's cheaper for heavier items. var m3_r = Math.floor(Math.random()*99999999999); All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. Best practices for avoiding and handling issues with buyers, Your options for responding to a return request, Partial refund guidelines where the item is returned used or damaged, choose how you'll arrange for the item to be returned, How to give a partial refund after the item is returned. This is a good option for low-value items. I am not saying that's what OP was doing, just informational, since they are new to SNADs. 04-18-2022 If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. How to issue a partial refund after the item is returned. Go to your preferred carrier's website and purchase a label. If the customer wants to return your item bad enough regardless of the real reason for the return. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. Tip. document.write ("&loc=" + escape(window.location)); ebay seller doesn t accept returns - austinresearch.co.uk Carefully check the returned item before issuing a refund. On our second correspondence the buyer replied, "unfortunately doesn't work for me. How to handle a return request as a seller | eBay if (document.mmm_fo) document.write ("&mmm_fo=1"); Now I just have to hope he actually sends back the keyboard instead of bricks. eBay Money Back Guarantee policy But once . document.write ('&cb=' + m3_r); The seller is required to respond and provide a solution to the buyer's issue. This is a good option for low-value items. But I certainly won't be surprised if I have to allow a return anyway. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. - edited Just went through it over here: Buyer bought a working Nintendo 64 in a beat up case. As long as your return policy was "no returns"--and I mean, right under the item price where the return policy is, it says "no returns", you don't have to accept the return. am I required to pay for shipping? Buyers can always submit a return request, even if your returns policy says you don't accept returns. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. Solved: How to go about returning an item when a seller do - The That decision is for him to be allowed to return it. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. If an item is returned used or damaged, it may be appropriate to give a partial refund. Once you've accepted a return, the buyer should send the item back to you as soon as possible. View basket for details. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. eBay may hold the return request open for up to 35 business days after the date the return was accepted. How to go about returning an item when a seller doesn't accept returns? if (!document.MAX_used) document.MAX_used = ','; If you have not had to deal with this in the past count your blessings as you got away with something that almost nobody else has except the Chinese (who they have so many partnerships with they will NEVER do anything to hurt them) and the select few very large . I have an email that I have never seen in my 20 years at eBay. You have 8 calendar days to review the return reques t and take action. 01:38 PM When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. You can choose to add a message to the buyer. You probably won't win, but if you don't call, the chance of you winning is ZERO. Answer (1 of 3): Sellers are not required to accept returns. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. @missjen316 wrote: Fit issues are not covered by the MBGs. Accept the return The buyer will send the item back to you for a full refund, including the original postage cost. If the seller (even one with a No Returns policy) demands a return, he does not have to refund until the disputed item is returned, although he may be required to pay for that return. Buyer's expect returns. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. I denied the request, now Im pretty much waiting for negative feedback :(. Unfortunately eBay return labels only use USPS, so the return cost will definitely be more than 50$. Save the label to your desktop or mobile device. Some have lost thousands. document.write ("