During this time, the Site will be temporarily unavailable. You will need a username and password to access the Site and use the Services. 'Lies and deceit': Man fights Viagogo for refund to cancelled Super 2.14 Substituted Seat Locations. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. We will also add sales or value added tax on our fees as applicable. Viagogo will never pay you after you sold your tickets and you can never get back your money. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. To be eligible for a VAC refund your application needs to have been finalised. They could not promise tickets or even tell us where the seats were located in the venue.". We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Viagogo does not pay sellers unt. The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. arrow_forward. [It was like getting] blood from a stone.". viagogo - Buy & Sell Concert, Sport & Theatre Tickets These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Google says Viagogo's lack of price transparency, last-minute change of currency on prices and pressure-selling approach don't constitute a violation of its rules. NSW Fair Trading investigating Viagogo for unlawful behaviour. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Viagogo said in a statement that it offered a high standard of. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. 4.2 Stolen Property. She was told that up to 200 people had also been turned away due to fake tickets. Why use viagogo? If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. Read more: Safe ticket buying if you're going to a gig or sporting event. the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. 6.7 Third Party Information. If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. This does not prevent us from varying these terms without reference to them. We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. To share your thoughts or ask a question, visit the CHOICE Community forum. Less than six months after being removed from Google, Viagogo has recently been let back on the world-striding search engine, and it's almost certainly paying a hefty sum to achieve its impressive search rankings. All sales and bids are final. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. The. ! Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. Read Customer Service Reviews of www.viagogo.com - Trustpilot 5.1 Investigations. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. ), And although the price was shown in Australian dollars during the first two steps, on the final screen with the final price we were informed: "This is an approximate conversion. Checked for accuracy by our qualified fact-checkers and verifiers. We care about accuracy. 2. "Viagogo is committed to providing an important service to consumers that use our platform," he said. 6.2 Waiver of Consequential Damages; Liability Limit. The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. 1. . When it hits zero, your chance to see your favourite band or sporting event may have come to an end at least that's what you could reasonably assume. Contact Viagogo directly - raise a complaint & request a full refund. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. You pay a visa application charge (VAC), sponsorship/nomination fee or citizenship application fee so we can assess your application. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers PDF FanFair Alliance - Ever get the feeling you've been cheated? We will not allow You to buy or sell tickets before You have registered with Us. ACCC takes action against ticket reseller Viagogo - news 6.10 Notices. The Federal Court ordered an injunction against Viagogo, to reinforce the need for adherence to the ACL. I'm Travelling - where and when will I receive my tickets? Just as before, when you make a ticket selection, the clock starts ticking. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Ultimately there are two questions to be answered . Genuine tickets had not been available eight months before the match, when Docherty bought his fake tickets on Viagogo. All transactions are monitored to ensure that sellers deliver through registered couriers such as UPS. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I haven't received an email confirming my order. 7.1 Ownership of Intellectual Property. Invalid tickets are defined as anything where buyers are refused entry. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. 2.18 Merchant Description. The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Examples included a ticket for the Book of Mormon advertised at $135 but which was sold for $177.45 including booking and handling fees, as well as Ashes cricket tickets advertised at $330.15, but sold for $426.81 after fees were added. What is the viagogo complaint handling process? The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. -Discover the hottest events in your area. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. But you might not know you're buying from them. The court found the website had drawn customers in with a headline price but did not disclose additional fees sufficiently. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. the price it is sold for on the primary market). Read more: The Viagogo Refund Class Action Lawsuit contends that Viagogo's action is in direct violation of the company's stated policy. 1.2 Ticketing Exchange. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. In 2017, 400 people who bought tickets to the Australian Open tennis tournament on Viagogo which referred to itself at the time as the "official' ticket seller for the event were turned away at the gate. To request a refund: From the actions menu, select the 'Request Refund' option. Elton John gig ticket scam prompts consumer warning about Viagogo after Unfortunately, postmarked entries after June 5 will not be accepted. By using our Site, You agree to accept this Agreement. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. The Court found in 2019 that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that certain tickets were scarce, and that consumers could purchase tickets for a particular price when this was not the case because significant fees, such as a 27.6 per cent booking fee, were not disclosed until late in the booking process. Stay away from them!!!! How to get a refund from Viagogo - Quora Get the latest product reviews, money-saving tips and more. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. According to a 2017 Choice report, Viagogo takes about 28 per cent commission and Ticketmaster Resale demands a 21 per cent commission for each resale ticket sold and bought a cost that isn't clearly stated during on-site transactions. Customer Files Viagogo COVID-19 Ticket Refund Class Action 2.4 Listing. The ticket was sent to my home address which I took to Singapore, this ticket cost me all up $600.00 Australian dollars, unfortunately the day I got in Singapore I lost the ticket, when I contacted Viagogo they just wiped there hands even though I had a account with them. We recommend lodging a complaint about Viagogo with the commission by using its online complaints form, calling 0800 943 600 or emailing contact@comcom.govt.nz. The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. This includes reports four tickets to . Cloudflare Ray ID: 7a293b3f6b3e1afb NSW Fair Trading previously issued a public warning against Viagogo in August 2017. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. I understand the answer but I dont like it. For a list of these situations see You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. Released by: They take your money and have no way to ensure you get the tickets. Ticket reseller Viagogo fined $7 million for misleading Australian consumers. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. (The final Australian dollar price for our two tickets was $445.). The ACCC took action against Viagogo in August 2017, and in April 2019 the court found Viagogo had misled consumers. "The current investigation shows that despite commitments made by Viagogo it is apparent this practice of offering tickets for sale at prices way above their original cost continues to be facilitated through its website, Ms Petinos said. The ACCCtook action against Viagogo in August 2017, and in April 2019the court found Viagogo had misled consumers. Just another site viagogo refund australia. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. 3. Otherwise, avoid!!! In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. viagogo is a global online platform for live sport, music and entertainment tickets. Adelaide woman Samantha Wells paid $388 for two seated tickets to Elton John's concert. THEY ARE SCAMMER! Newshub confirmed the prices on Viagogo were selling at a significanty higher price. From the actions menu, select the 'Request Refund' option. FILE A DISPUTE WITH YOUR BANK. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. A Viagogo spokesperson said the penalty decision covered a period of less than eight weeks. Anyone who has dealt with Viagogo and is not satisfied with their interaction is encouraged to lodge a complaint with NSW Fair Tradingor on 13 32 20. In late 2019, many Elton John fans who bought tickets on Viagogo were reportedly refused entry to his Adelaide show. Viagogo40.5StubHub - SportBusiness This website is using a security service to protect itself from online attacks. Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. PLEASE REPORT THEM TO PREVENT MORE VICTIM! Business practices were unacceptable and penalty is warning to others that they are subject to Australian law, consumer watchdog says. 6.4 Release. Viagogo AG is an online ticket resell platform with headquarters in Switzerland. You warrant that you are over 18 years old and have the legal capacity to make the transaction. NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. Original price eur159!!!!! And while the caveat "on our site" has been appended to messages such as "less than 2% of total tickets currently available" and "123 sections have no remaining tickets", the message seems clear: you'd better hurry up and buy the tickets you've selected or you're not going to the event. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. it is a scam. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Further information can be found at On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Note that this is separate from any Tax viagogo is required to charge on its fees. We may also first deduct any amount you owe us from any amount we owe you. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. viagogo Tickets 4+ - App Store - Apple viagogo Tickets - Google Play Dec-23-2017 03:49 PM. We do not control the information provided by other users which is made available through the Site. Ticket resellers: Viagogo reviews | news.com.au Australia's leading Viagogo has advised customers who cannot attend a rescheduled event. What ticket resellers must do Viagogo's website states a refund will be issued if the event is cancelled but will replace tickets in the event one is postponed. Second, your ticket could be fake or the venue may not let you in with a second-hand ticket. The revised version of this Agreement is automatically effective after it is initially posted on the Site. I entered the incorrect email when registering, how do I change it? Viagogo to pay $7 million for misleading consumers | ACCC Read more: Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. After you raised a dispute did paypal stop or refund deduction from card? They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. ! If you search for the tickets and the website has the word Viagogo in the URL, do not buy. Media Team - 1300 138 917, media@accc.gov.au, Viagogo to pay $7 million for misleading consumers, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, took action against Viagogo in August 2017, the court found Viagogo had misled consumers, contact their state or territorys fair trading or consumer affairs agency.

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