Regular Breeze Cards are not accepted for Mobility certified customers. MARTA's Fixed Route services include bus and rail transit services. If you choose to download the pdf version of the Part B application please deliver it to your Provider for completion. If known, nearest cross streets and easily identified pick-up points. APPLICABILITY OF PARATRANSIT: The Paratransit Breeze card is for use on all MARTA Mobility vehicles and allows access to MARTA fixed route services according to current MARTA fare policy. A MARTA Mobility Service Agent will explain the service and/or mail an application. MARTA Mobility Guide - m.itsmarta.com MARTA Mobility service is curb-to-curb. Small strollers or carts must be securely held and not block aisles or passageways. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. MARTA Interview Questions (2023) | Glassdoor Rail stations have both elevators and escalators. https://pass.itsmarta.com/Account/Login. MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. MARTA Transit; MARTA Service; Facebook; Instagram; Riders' Advisory Council; . Conditional eligibility (some trips). Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY MARTA Transit; [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. MARTA Mobility Guide - outsystems.itsmarta.com MARTA will provide an opportunity for customers to be heard before an Appeals subcommittee of the MARTA Advisory Committee (MAC). Customer with visual impairment and service animal assisted by a MARTA Mobility Operator The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Visit our *Unlimited rides for consecutive days beginning first day of use. Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. Disruptive, harassing, or threatening behavior is prohibited. 2424 Piedmont Road, NE In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. Requests to suspend subscription service must be made at least thirty (30) days in advance. Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. breezecard.com. . Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. Reservations can be made by calling MARTA Reservations at (404) 848-5826 to book trips between MARTA and CCT. Same day cancellations are cancellations made on the date of travel. A CCR will return the call and complete the reservation. At the expiration of the eligibility certification, customers are required to re-certify for Mobility service. MARTA Passes - Metropolitan Atlanta Rapid Transit Authority Day and time of experience Atlanta, GA 30303, MARTA Headquarters Building MARTA - Metropolitan Atlanta Rapid Transit Authority 2424 Piedmont Road, NE The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station To view the full code, please visit It is your responsibility to maintain the Breeze Card in good, useable condition. Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. 5. Operators are not permitted to enter buildings and/or private residences, lock doors, or set home alarm systems, etc. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. 404-848-5826. A MARTA Mobility Service Agent will explain the service and/or mail an application. Click here to download the Mobility/Paratransit Application. The application has two (2) parts (A & B) and is the first phase of the process. for any inconvenience. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. . The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. . card with a picture each time they board a Mobility Bus. Customers may also cancel via the MARTA website @ The operator will not carry packages through the door. Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. MARTA Transit; MARTA Service . . To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. MARTA Mobility Customer entering through Rail Station fare gate Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. Accessible Services - MARTA Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). . MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. For example, a person may be able to reach bus stops that are no more than three blocks away, and where there is a safe, accessible path of travel, but she may require paratransit if distances are greater than three blocks, or if there are path of travel obstacles such as steep hills, deep snow or ice, or other obstacles. The Mobility Bus may arrive prior to 4:15 PM but is not considered late until after 4:45 PM. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. 404-848-5826. Superintendent of Mobility Operations to request that an application be mailed or emailed to you. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. Click this link[ In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. 5. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Using tobacco or electronic cigarettes or vaporizers is prohibited. MARTA Reduced Fare Office Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. For everyones benefit, fixed route and rail operators announce major intersections, destination points, transfer points, and requested stops. MARTA Police (Non-Emergency) 404-848-4900. If an applicants disability prevents him or her from completing the application, the application will be completed by a Mobility Service Agent over the phone and mailed to the applicant for review. Mobility Fares - MARTA Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. How do I use my Reduced Fare Breeze Card? MARTA Mobility. MARTA Mobility. Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. The application allows for the following online: Employees can view and update personal information, submit . Wheelchair brakes must always be locked while on the lift. MARTA Customers requiring medication or oxygen at regular intervals should be advised that travel time on the MARTA Mobility Bus may be as long as the same trip on MARTAs fixed route services plus an additional thirty (30) minutes. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. Call 404-848-5000 and start your Balance Protection. Reservation or MARTA Mobility Agents name, if concerning a telephone conversation Five Points Lost and Found Office is temporarily closed. Exact addresses of both the origin and destination. Name, address and telephone number If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Operators are not permitted to handle service animals. The MARTA Mobility Breeze Card is accepted on any Paratransit service across the country. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. It's part of making MARTA a transit system everyone can use. Overview Administering medication is the customers responsibility. Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. B. Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. Get to Know MARTA. Customers may travel with one companion. Accessible Services - MARTA Please complete the Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. Please indicate if no return trip is necessary. Customers must make all changes prior to the date of travel. Atlanta, Georgia 30324-3330. A MARTA Mobility Service Agent will explain the service and/or mail an application. The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. However, customers should contact the local transit authority to confirm scheduling rules and regulations. MARTA Police (Non-Emergency) 404-848-4900. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. About MARTA. Customer zip code, which is the password to access the automated system. Is a shared ride, advanced reservation mode of public transportation. MARTA Transit; To claim a lost article before Tuesday of the following week, please call the MARTA Mobility dispatch office at. The thirty (30) Minute Ready Window will begin at the stated Ready Time. Atlanta, GA 30324 Atlanta, GA 30303. PDF RIDER'S GUIDE - Metropolitan Atlanta Rapid Transit Authority Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. The customer must prioritize either the Drop-off or Pick-up time when making a reservation. For more information, please call Customer Service at (770) 427-4444. University Program. view details. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. If customers travel with a PCA, they may travel with one companion in addition to their PCA. MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days. illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. MARTA reserves the right to limit the number of replacements. Wheelchairs are defined as three or more wheeled devices. Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. The fax number for Mobility Eligibility is 404-848-6900. Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. MARTA Police (Emergency) 404-848-4911. Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities." 2424 Piedmont Road, NE MARTA Mobility does not access residential driveways. Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. The position pays very well also. Student Program (K-12) Group Discount. The customer may write a letter requesting an appeal to: The CCR will make every effort to accommodate requested pick-up or drop-off times. MARTA has the right not to issue a replacement card. If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. MARTA Mobility is a shared ride, advance reservation mode of public transit. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. Customer Service. After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. Customers can load their Mobility Photo ID Breeze Cards at any of our Breeze Vending Machines around MARTA. Accessible Services - MARTA Also, only you are allowed to use your Reduced Fare Breeze Card. MARTA custserv@itsmarta.com, Write to: MARTA Customer Service Center Customers unable to use the steps to enter the Mobility bus may stand on the hydraulic lift to be lifted onto the Mobility Bus. (Across from Lindbergh Center station) A requested trip time may not be available. MARTA Mobility. Accessible Services - MARTA When a return trip is needed, indicate the desired pick-up or drop-off time. Atlanta, GA 30324-3330, Via Fax: Note:You can check the expiration date of your card at a Breeze Vending Machine, or make note of the cards expiration date, which appears each time you tap your card at the rail station fare gate, at the bus fare box and at the Breeze Vending Machine.

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