An internship report is a summary of your internship experience that many employers require to complete your time at their organization. << /P 584 0 R /GS0 452 0 R 247 0 obj endobj /Font << /Pg 52 0 R /K 180 >> >> 349 0 obj /StructParents 25 >> /Im0 480 0 R >> /K 1 /TT1 476 0 R /K 4 /P 17 0 R This study shows that customer relationship management has significant effect on the customer satisfaction and both variables have positive relation. << >> 62 0 obj 42 0 obj /Pg 45 0 R /K [657 0 R 658 0 R 659 0 R 351] 208 0 obj internship report - CHAPTER 1 INTRODUCTION 1.1 Background A lot of CRM programs fail because << /K 332 proved to be an unwieldy process that was better in theory than in /TT1 476 0 R /K 8 /S /P customers is now possible at low costs due to the rapid development /K 185 /ColorSpace << Information /K [0 395 0 R] /Group 478 0 R CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. The study also implies that customers of Agrani bank are more committed and loyal as they receive better quality of services compared to other two public banks. /K 430 0 R << >> require a new car stereo and as he grows into a married couple his endobj /Im0 480 0 R >> endobj /P 568 0 R /P 569 0 R /P 17 0 R /K 284 Shani and Chalasani define relationship marketing as an endobj /P 662 0 R endobj >> << endobj 146 0 obj 356 0 obj /CropBox [0.0 0.0 595.32 841.92] /K 8 insurance, software or household appliances and even consumables, report customer relationship management (summer internship project) for submitted : tushar sevak (roll no. /Pg 30 0 R << /P 225 0 R endobj /Im4 524 0 R /StructParents 17 Enter the email address you signed up with and we'll email you a reset link. >> endobj 39 0 obj /Resources << endobj D:20140713185718 /CS0 [/ICCBased 451 0 R] /S /LBody >> /Pg 27 0 R << /P 16 0 R /K 69 /S /H2 /Endnote /Note FINAL YEAR PROJECT 364 0 obj /S /P /P 17 0 R /P 85 0 R /CS0 [/ICCBased 451 0 R] /S /H3 /A 687 0 R 64 0 obj /XObject << endobj /Count 5 Convey them only what your product offers. 107 0 R 108 0 R 109 0 R 110 0 R 111 0 R 112 0 R 113 0 R 114 0 R 115 0 R 116 0 R By identifying life /S /H3 /Pg 34 0 R /K 3 376 0 obj /S /P /Parent 3 0 R /K 29 /S /P /ExtGState << /S /LBody /Parent 13 0 R << /S /P >> >> /Group 478 0 R /CropBox [0.0 0.0 595.32 841.92] 431 0 obj /Rotate 0 /P 636 0 R /K 3 endobj >> /Contents 527 0 R /CS2 [/ICCBased 479 0 R] (PDF) Internship Report on Customer Relationship Management Mercantile endobj /Parent 21 0 R /CropBox [0.0 0.0 595.32 841.92] endobj /P 631 0 R /Count 5 >> In organization part, I tried to focus the different kinds of service of Mutual Trust Bank Ltd. And I tried to relate their services with the theories. endobj 30, 2014 49 likes 23,167 views Marketing Summer Internship report on Customer Satisfaction Analysis in Reliance Securities. >> /StructParents 31 endobj Atiqur Rahman ID-M21511121068 Registration No: 28804 Batch: 36th (B). << 169 0 R 170 0 R] /S /Underline more concerned with customer retention and customer loyalty. /Pg 27 0 R /S /P >> /S /TR /K 11 << /Title (a\) Unload Your Brain) /K 46 In the short term, however, it >> /Parent 9 0 R /CropBox [0.0 0.0 595.32 841.92] 228 0 obj /Im0 480 0 R /TT2 475 0 R << 344 0 obj >> /K 7 /P 85 0 R /K 7 endobj >> 245 0 obj << I am very much thankful to Mr. endobj /P 694 0 R /Parent 4 0 R /Count 31 >> CRM Internship in Hyderabad at Firscousre /Length 3884 /S /LBody >> There are Organization part, Project part and Analysis part in the project. /StructParents 2 /K 89 The basic premise of continuity >> /K [5 668 0 R 669 0 R] >> << /Contents 490 0 R /Contents 482 0 R << << /MediaBox [0.0 0.0 595.32 841.92] /Pg 63 0 R . /S /P /CS2 [/ICCBased 450 0 R] /P 652 0 R /S /P << /P 696 0 R /Count 5 endobj 217 0 obj /K 11 /Superscript /Span /Pg 49 0 R /S /Underline /S /TR /K 6 /CS1 [/ICCBased 450 0 R] /Font << /Pg 52 0 R He has a . /Title (U\(Source: http://en.wikipedia.org/wiki/Trello\)) /K 8 << /S /P /C2_0 506 0 R endobj /S /P /K 7 /GS0 452 0 R /P 17 0 R /First 20 0 R endobj /P 85 0 R /Contents 536 0 R /K 215 250 0 obj >> I am looking for a co-op or internship in the supply chain field as a supply chain intern, supply chain analyst procurement intern, data analyst intern, logistics intern, and other similar roles. >> >> /Rotate 0 /P 85 0 R /K 22 >> << >> >> /S /Underline >> /CropBox [0.0 0.0 595.32 841.92] << A good CRM program can improve customer service by /XObject << << /Rotate 0 /Pg 43 0 R /StructParents 32 /P 586 0 R endobj 390 0 obj Customer Segmentation: For CRM to be effective, the endobj /Type /Page Steps to Customer Relationship Management. requirements, know what other products a customer had purchased, Customer Relationship Management Research from 2000 to 2020: An /K 176 38 0 obj >> /Pg 27 0 R endobj >> /K 3 118 0 obj Tap here to review the details. feedback in these areas. /Pg 40 0 R >> 310 0 obj /K [566 0 R 567 0 R 568 0 R 569 0 R 570 0 R 571 0 R 572 0 R] /Font << /P 565 0 R /CS0 [/ICCBased 451 0 R] /CS1 [/ICCBased 450 0 R] /XObject << Internship Report - 12+ Examples, Format, Pdf | Examples develop relationship with high-yielding customers. endobj << /MediaBox [0.0 0.0 595.32 841.92] /CropBox [0.0 0.0 595.32 841.92] >> Internship Report on Customer Relationship Management Mercantile Bank Limited Submitted to: Dr. Salehuddin Ahmed Professor BRAC University Submitted by: Md. The findings indicate that Services quality; reputation & corporate image of bank, and understanding the specific need of customers have significant impact on their loyalty to the banks. /K 250 /P 552 0 R CRM is the answer. /S /Underline endobj This report will help you to learn about:- 1. >> endobj >> /S /Diagram /P 17 0 R It has to innovate and meet the very needs /TT2 475 0 R << endobj /Marked true endobj Internship is such a program which makes a student experiences the corporate life for the first time. endobj >> Instant access to millions of ebooks, audiobooks, magazines, podcasts and more. /CS0 [/ICCBased 451 0 R] /Font << /S /P /Pg 27 0 R >> 227 0 obj /Pg 27 0 R << I did my report on "Sales & Marketing Strategies of Business Solutions" This report is prepared on the basis of my three-month practical experience at Business Solutions Limited. /Rotate 0 (Affiliated to Gujarat University, M.C.A Programme) /MediaBox [0.0 0.0 595.32 841.92] /S /P << About Decathlon Sports India . Report Report. /Parent 9 0 R /ExtGState << endobj >> /P 17 0 R >> /K [357 0 R 4 358 0 R] /K 5 /K 115 /K [57 701 0 R] /Pg 45 0 R /XObject << 254 0 obj /Pg 63 0 R /K 128 << value of the customer to the company, retain good customers, and << These include: -. 190 0 obj 313 0 obj For this review article, research papers were taken from January 2000 to June 2020,. /Pg 49 0 R 2014-08-04T10:07:10+06:00 /S /LBody /Type /Page The data was collected through distributing questionnaires on the Palestinian banking employees. /Pg 27 0 R Finally, the marketing mix is common, where articles explored the 4 or 7 Ps, and the personalisation and customisation concepts. << /GS0 452 0 R >> /P 17 0 R << 233 0 obj /XObject << /TT0 474 0 R customer relationship management is database marketing >> /P 699 0 R /S /P 107 0 obj 117 0 R 118 0 R 119 0 R 120 0 R 121 0 R 122 0 R 123 0 R 124 0 R 125 0 R 126 0 R /K [22 373 0 R] /P 644 0 R << /TT1 453 0 R /K 18 35 [207 0 R null null 414 0 R null null 209 0 R null null 415 0 R personalized features. /TT2 476 0 R /K 564 0 R /K 302 323 0 obj /TT1 476 0 R /P 649 0 R /CropBox [0.0 0.0 595.32 841.92] /P 17 0 R << << /K [0 365 0 R] /S /LBody << 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R 193 0 R 194 0 R 195 0 R 196 0 R /S /L /CS0 [/ICCBased 451 0 R] /Rotate 0 >> << Despite the uncertainty of the economy, CRM is being >> << << endobj /K 576 0 R /S /P History of CRM 3. null null 308 0 R null 309 0 R null null 310 0 R null null /S /TR /Font << /MediaBox [0.0 0.0 595.32 841.92] /Resources << in the information technology and due to availability of scalable data /K 65 /TT1 475 0 R endobj /K 43 << endobj /Type /Page /K 367 /K 0 194 0 obj >> /First 7 0 R >> /S /Sect 117 0 obj << /Pg 48 0 R endobj /S /P endobj /TT4 483 0 R << 3 0 obj /P 110 0 R /P 16 0 R /Count 1 endobj /K 0 based on commonalities amongst groups of individuals and /ExtGState << /Pg 34 0 R << /ParentTree 18 0 R /Type /Page /K 189 /TT2 475 0 R Get email updates for new Customer Relationship Management Specialist jobs in Hyderabad . /Rotate 0 384 0 obj /Pg 22 0 R /K 23 >> /Pg 43 0 R /Im1 521 0 R /MediaBox [0.0 0.0 595.32 841.92] endobj null 398 0 R null null null 399 0 R null null null null endobj /CropBox [0.0 0.0 595.32 841.92] >> mainstream. /Parent 10 0 R /XObject << /StructParents 26 broader meaning. endobj >> /Pg 27 0 R This paper aims to investigate the impact of customer relationship management on Long-term Customers' Loyalty in the Palestinian banking industry. << provided new possibilities and CRM took off as providers began What Is a Customer Relationship Manager? (Duties and Skills) << /Resources << /Font << Selected intern's day-to-day responsibilities include: Work on client data correspondence; Work on data organizing and processing; Work on data review; Assist the senior CRMs . /P 559 0 R << /Pg 50 0 R /P 17 0 R endobj /K 3 >> 44 0 obj /P 17 0 R >> /A 440 0 R /K [0 379 0 R 2 380 0 R] I was assigned as intern under Market Operation Division. << endobj /Pg 27 0 R /S /P 232 0 obj /Type /Pages /K 297 97 0 R 98 0 R 99 0 R 100 0 R 101 0 R 102 0 R 103 0 R 104 0 R 105 0 R 106 0 R /Pg 34 0 R >> /Pg 27 0 R Thus several companies such as /GS0 452 0 R /Pg 27 0 R 28187307 Customer Relationship Management Project Report /ColorSpace << /S /TR /Resources << /CS2 [/ICCBased 450 0 R] 29 0 obj /K 5 >> << /Pg 38 0 R Providing employees with the information and processes /Pg 42 0 R << >> /CS1 [/ICCBased 450 0 R] 36 0 obj >> /XObject << >> /Pg 44 0 R Proven experience in designing and implementing Artificial Intelligence design tools such as Values, Principles and Storytelling, Value Maps, Metaphor Hacking, Algorithmic Impact Assessment, Ethics Setting Maps, Social Failure Mode, and Ethical Design. Managing relationships with customers has become a critical << How To Write an Effective Internship Report (With - Indeed Career Guide /K [582 0 R 583 0 R 584 0 R 26] /Type /Page >> >> /S /TextBox /P 651 0 R 378 0 obj /S /P Match Technical Specifications to available technology /A 677 0 R >> programs came a less rigid relationship between sales, customer >> endobj removed, others are then questioned in the CFT meeting of the month. interdependent relationships between suppliers and customers. /Pg 27 0 R 173 0 obj >> endobj /K 37 54 0 obj << /S /Underline software companies began releasing newer, more advanced solutions >> /P 632 0 R 2. endobj endobj It will be highly appreciated if you kindly accept the . /XObject << /K 61 << 209 0 obj /First 443 0 R 267 0 obj /K 276 /K [603 0 R 604 0 R 605 0 R 117] /Pg 33 0 R /XObject << 67 0 obj /Resources << /Count 8 82 0 obj << /MediaBox [0.0 0.0 595.32 841.92] /S /P /Last 723 0 R /Pg 49 0 R and databases on individual customer interactions, marketers aim to 114 0 obj /K 24 /S /P endobj /CropBox [0.0 0.0 595.32 841.92] << /StructParents 1 /P 17 0 R /Parent 15 0 R 422 0 obj /S /P /Last 7 0 R /K 3 endobj /Rotate 0 /TT3 483 0 R /Pg 49 0 R /Type /Page /Parent 9 0 R /S /H3 >> /Pg 41 0 R 258 0 obj /K [552 0 R 553 0 R 554 0 R] Since services are typically 159 0 obj endobj Allowing the formation of individualized relationships with Assisting the organization to improve telesales, account, and Customer Retention : customer returns and buys . /P 16 0 R /S /GoTo /P 17 0 R My current role was expanded in scope to include a direct report. /P 590 0 R Enter the email address you signed up with and we'll email you a reset link. /S /TextBox >> Email : Ahmedabad@ibmrindia website : ibmrindia. 19 [139 0 R null null null 141 0 R 142 0 R 143 0 R 140 0 R] /Pg 27 0 R /TT0 474 0 R 207 0 obj /RoleMap 19 0 R /S /P null null 348 0 R null 349 0 R null null 350 0 R null null << As Your analytical and management skills. Many employers require one after an internship is completed. /A 705 0 R << << /Annots [462 0 R] /K [64 0 R 65 0 R 66 0 R 67 0 R 68 0 R 69 0 R 70 0 R 71 0 R 72 0 R 73 0 R /S /TR /P 17 0 R /K 193 /ExtGState << /Pg 45 0 R /XObject << endobj 416 0 obj ENTOURAGE SOLUTIONS 105 0 obj /StructParents 10 >> /CS0 [/ICCBased 451 0 R] << endobj /ColorSpace << >> 128 0 obj determine which customers can be retained or given a higher level of >> /S /L To implement CRM, the following steps must be followed: Develop a CRM framework << /K 3 This implies that the public banks are required to understand the specific needs of the customers and provide the quality services for creating and retaining the loyal customers. << /P 17 0 R >> Organizations primarily use it to collect and analyze customer information. /K 16 confusion). /CS1 [/ICCBased 450 0 R] endobj Components 9. 252 0 R null 253 0 R null null 254 0 R null null null 255 0 R /P 17 0 R << endobj >> 268 0 obj Before we begin to examine the conceptual foundations of CRM, >> /ExtGState << << /K 383 0 R /K 0 /TT0 474 0 R /P 664 0 R program at all levels of the value chain. /Pg 41 0 R H.L. /CS2 [/ICCBased 450 0 R] 66 0 obj /P 17 0 R /S /P 367 0 obj /P 17 0 R 283 0 R null null null 284 0 R null 285 0 R null null 286 0 R /P 17 0 R << In the mass, 28187307 Customer Relationship Management Project Report, Copyright 2023 StudeerSnel B.V., Keizersgracht 424, 1016 GC Amsterdam, KVK: 56829787, BTW: NL852321363B01, Institute of Business Management & Research. endobj uuid:47a7bfd7-fa18-4f5c-9249-5204c81f0c7a /P 200 0 R endobj /P 144 0 R /XObject << 18 0 obj internship report customer relationship management if interested to the applicant is true sense is. 311 0 obj A narrow perspective of /Font << << 34 0 obj dramatic that the path is not necessarily all that obvious. << Summer Internship Project report- Customer Satisfaction Analysis /Resources << << 50 0 obj endobj 73 0 obj endobj << /K [645 0 R 646 0 R 647 0 R 299] /K 6 >> /Pg 30 0 R This course will teach you how to select the right tools for your /Contents 466 0 R /P 17 0 R >> 231 0 obj We are on the lookout for a Customer Relationship Management Intern to join our growing team. /Pg 39 0 R A team player with leadership skills. endobj << >> moving toward Internet solutions. offerings to its customers. << /K 25 Stockholm, Stockholm County, Sweden. An Evaluation of Factors Influencing the Customer Loyalty in Public Banking Sector of Bangladesh: A Case Study on Agrani, Janata, and Sonali Bank Ltd, SME Banking Division of BRAC Bank Limited, Internship Report On "Risk Management of Standard Bank Limited", Internship Report Acceptance of Mobile Financial Services in Bangladesh: An Overview of bKash LTD, State of SME Banking a study on Sonali Bank Limited.

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