I couldn't be more pleased with this purchase! If you received a UPS Ship Notification email, you may track your shipment at ups.com. EA808 Pagoda Earth Earrings I am so thrilled with the guidance I received from Them. They told me they dont cover surface issues, are you kidding me? I also got covers for when it snows here in Colorado. We had one rip in a couch and placed our request for repair in January. Highly suggest you check it out and give your home that fresh touch Arhaus provides. The bedroom set has arrived and we couldn't be happier! He told me there would be a cost to order the missing crystals and "thats why its a floor sample - its missing parts!" I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. This chandelier was stunning but I knew it would be a fortune, but I was wrong. I've been in multiple times to check on orders, etc and almost each time i overhear sales employees lecturing patrons to always ask for them and also have observed more than once sales associates arguing over who "gets" the client right on the showroom floor. My chairs also came in less than 1 week in perfect condition! Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. It is a bad product as it provides them way too much room to deny claims. Start with a fabric or finish swatch to ensure the perfect choice. When this store opened we would frequent from time to time. condition: excellent make / manufacturer: Dining Chair model name / number: Dining Set size / dimensions: Dining Room Set more ads by this user Everyone is always so helpful and pleasant to work with. | Read 21-40 Reviews out of 40 One of the best Furniture Stores, Retail business at 5300 W 119th St, Leawood KS, 66209 United States. That looks normal. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit, A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. work. The package is sitting in the lobby of my building and its become an eye sore. The price points at Arhaus tends toward the higher end, although there are oftentimes online sales and specials to be found. I did so, and they sent a third party furniture repair company. Usually almost impossible to find a sales person. To be removed from our postal mailing list, unsubscribe here. I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturingI've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price! It was also replaced and the 3rd one also had an off color board. The lady was super nice and I received a prompt answer which is nice in today's world of purchasing. Arhaus Design Consultants are here to help realize your style story during a complimentary in-home or in-store design consultation. As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs. Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. No problem -- they were sending a new cover. They said "we rarely get delays." Visit your local store today to schedule your complimentary design consultation! Minimum purchase of $399 for six-month financing; minimum monthly payments are required. They then promised late August. It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. Luckily for us, Alyssa, the store manager, took over our account. 74. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. they are the one should respect and feel the same way if you really like you furniture you are selling. She is so kind and helpful and cares about your satisfaction with the service and the products we bought. Arhaus Furniture customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement. The last popular pick for Arhaus shoppers is their collection of lighting pieces. It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. we waited more than seven months for our furniture, and no one wants to sit on it because it's so unsupportive and no comfortable. Known for their sleek online experience and modern styles, they also have 71 locations across the US. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! All appeared sturdy and well constructed compared to other places I had visited. We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. doesn't. I have spent way too much money at Arhaus over the years to be treated so poorly. I have called, many times. Bedford Ohio Business Rating: Tell us has your experience with this business or person been good? I need to return the lamp and no customer service rep seems to know how to accomplish this task. It needs to be done with a hand held attachment! I love this store! I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. The Customer Service Rep Was Not Professional Train your staff in people skills, such as empathy and listening. Reviews and acts upon all email and company communications; I have no issues with the quality of the furniture. $2650 and after 7 months, we still cant use the sleeper. For shoppers with whole rooms to furnish or in need of design assistance, Arhaus also offers complimentary design services to help shoppers realize their style goals. So she's trying to email inventory to get some answers for meand I also just saw a charge on my credit card statement that was not supposed to be there. Will I receive all of the items on my order at the same time? I ordered a new dining room table on August 1, 2021 & the table was finally delivered on March 29, 2022. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. Thank you, Arhaus, and the great sales, delivery and customer services teams. It is your responsibility to inspect your product upon delivery. 30 days: Bedding must be returned unused in the original product packaging. Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. I chose new ones. the perfect rug and dining chairs as floor samples. I ordered several dining chairs that kept coming in damaged. The beauty is in the natural variations, the irregular distresses, sporadic oxidations, and color fluctuations. Here are 8 tips for writing great reviews. Had problems with my order initially and once store manager Tracy got involved at Naples store it got straighten out, however, i tried calling her to explain my displease with some quality issues and was told to call concierge services. How can I check on the status of my order? A The phone number for Arhaus is: (913) 663-0250. Made to your specifications and submitted for production at the time of your order. | Read 21-38 Reviews out of 38 I love elegant and sophisticated design Arhaus offers. I've always passed by and have wanted to go in and browse the showroom, but never really found the right time. Zero customer service. Customer service's response was that normal wear is not covered. If I could give them zero star for customer service and follow up I would do it. Debra answered all our many questions and offer good advice. I do wish companies would standby there commitments and honor what is being sold to the customer. For shoppers looking for an excellent way to bring brightness to their spaces, Arhaus has a collection of just under 200 distinct and artistic lighting pieces. From chandeliers, table/desk lamps, floor lamps, pendant lights, sconces, and flush mounts, Arhaus definitely has a special lighting piece that can add style and elegance to most spaces. She kept in contact to see how we liked our products. We truly had a great all around experience and would recommend anyone who goes to Arhaus ask for Zane! Andrea and Chris are amazing. Please contact Arhaus for details. We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. Can I return an item to a store location? Thank you. The prices are very competitive and the staff is stellar! They have gorgeous unique quality pieces at affordable prices. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! Well, my husband and I have been looking for chairs for a year now. Arhaus is a lovely store in Plano/ Frisco Texas area. Now, today, late November. Reduce the excessive fees charged for returns. Arhaus' customer service is definitely lacking. The new Arhaus store in Colorado Springs is horrible. I had almost same bad experience as the folks put one star. I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. DUTIES AND RESPONSIBILITIES I was looking to get an, Sheila K. said: We are very satisfied with our selectionof Sultan Carpets for our. For a company that touts high quality furniture and high customer satisfaction, my experience horrible. Restoration Hardware Company Information Company Name: Restoration. Low and behold, when I called again five days later, my salesperson was out on medical leave for two weeks. Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. I contacted Arhaus service and discovered that the warranty was only thirty days. Join the 41 people who've already reviewed Arhaus. The pros: Beautiful selection of unique, quality dining furniture. He offered different seating options to match the table within our budget. When it comes to your own comfort, your own body is the only North Star. Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. Apply for the Arhaus Credit Card online or visit your local store to fill out an application in person. Arhaus carries around 140 different sofas and sectionals, most of which are made in the US. These are merely guidelines for measuring and do not guarantee your furniture will fit. They promised a discount. Love everything! Beautiful furniture at shocking prices. We have made several purchases with them to furnish our new home and they have been fantastic to work with. I had been looking for a while and when I found this set I fell in love. We picked the furniture, then we picked the material. If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. He allowed us to walk around the store while he put together some quotes for us on several different couches and offered help if we needed it. nancy. No follow through yet again. Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. How much does Arhaus Furniture - Customer Service in the United States pay? She is smart quick efficient and has a good eye! I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. No return emails. Transferred to representative who can't help or is wrong. I mailed both boxes back to Ahaus the same day. We are also Disappointed in the Taylor Sofa comfort and performance. Second, there are buttons that go into the cushion. I'm giving this 3 stars because I had both good and bad experiences in this store. I look forward to working with you in the redesign of our living room! We purchased a sectional from the Northpark Arhaus this past summer. Great customer service. After several emails and phone calls over a two-week period, I still do not have a return label. I found them to be solidly built. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are sold "as-is" and cannot be returned, or exchanged. You have successfully subscribed to our list. Our experience at Arhaus was nothing short of excellent from start to finish. Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. We purchased this table a year. They're awesome! We have always wanted the "cloud" from RH but to be honest it's not in the budget. Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. Additional information about Delivery & Shipping. For the Arhaus Credit Card, call 888.245.4064 or TDD/TTY at 800.695.1788. I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. My quality and service experience has been much better at Williams Sonoma brands and CB2. The 1st one we got was warped so it was replaced. Know what you want before you order but seriously you can't go wrong buying at Arhaus. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. The back cushions are not sewing straight. See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. No one in the store claimed to know anything about the issue that had been going on for 3 months. This rating has decreased by -10% over the last 12 months. There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. I'm thrilled Arhaus has come to San Diego!! After finalizing the design the order went in. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Shoppers near one of their outlet/discount stores, Arhaus The Loft in the Cleveland and Columbus areas of Ohio, can browse out-of-season pieces, overstocked, and special order returns at a discounted price.When it comes to customer experience, shoppers usually have positive feedback about the quality of Arhaus pieces as well as the beautiful and unique styles of home furnishings available to them. Your experience can help others make better choices. The deliveries went smoothly and my purchases arrived quickly. From looking at other recent reviews on various forums I'm not alone. Arhaus Moves From "Nice" List to Buy List Arhaus, Inc. (NASDAQ:ARHS - Get Rating) - Analysts at William Blair increased their FY2022 earnings estimates for shares of Arhaus in a research report issued on Wednesday, March 1st.William Blair analyst P. Blee now expects that the company will earn $0.88 per share for the year, up from their previous estimate of $0.86. The leather chairs we bought are beautiful, yet sturdy and I found a few extras that I hadn't even considered. The furniture itself has held up well with 5 kiddos, however the cushions have not. Like all things you read on the Internet, understand there is no better judge than yourself. Will you share my email, home, or business address with other companies? Arhaus is a handcrafted furniture brand that was founded in 1986. When I finally came close to making a choice I showed him a picture of my family room. I apparently ordered a custom outdoor furniture set. They have a huge selection of their furniture and are more than willing to help you every step of the way. Anyhow, we were greeted right away by one of the Designers, Tracy R. He was very polite and interested in helping us, not selling us. We had one price adjustment that needed to be made and the manager, Michael, was extremely helpful and accommodating. . There was a mishap and we got a wrong ottoman but customer service eventually got it right. The sales staff is very helpful and non-judgmental (snobby). The Bostics Date of experience: December 19, 2022 SJ 1 review US Dec 16, 2022 BUYER BEWARE!! They assist you in every part of the process. They came in three weeks and the delivery guys were quick and efficient. The earrings are not Pagoda Earth Earrings but cheap something that I do not see anywhere in your on line listings. Say what? Arhaus Coupon, Promo Codes: 60% Off - March 2023 Arhaus Coupons & Promo Codes Submit a Coupon Save with 38 Arhaus Offers. Worst customer service Ive encountered. Company doesn't provideor hidescustomer service phone number. All quality and service has been phenomenal. Purchased two new pieces for our new apartment. The furniture and accessories really fits with our collective tastes. Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. I, too, have shopped there and was completely ignored by their staff. On another point the art we have received couldn't have been better packaged and the delivery was great. I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. We are extremely happy with the items we purchased -- top quality and beautiful style. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. If it wasn't satisfied, why was I allowed to walk out of the store with furniture, and furniture be delivered. The follow up service is just as slow. We purchased furniture for our living room and dining room. They sure asked me to pay for the furniture right away. She was amazing. Even if you spend thousands of dollars you will not receive any support. It was delayed in May, promised it would arrive in late June. We got the warranty and it still takes months to get our new furniture repaired. CS suggested I call furniture solutions, when I called all I got was a recording with 4 options to press. Tricia one of the design consultants came to my home and helped me plan my buy. Yes. This was on September 21st, and was advised that they would order the extra parts needed and I would be hearing back from them in a week to have all the repairs done. I have been going back and forth with them for months and they dodge fixing the issue each and every time. This is a high end store with dollar store customer service. re: order number 225510 He was super friendly and helpful. Lisa R. said: During my recent kitchen renovation, I searched high and low for an, Karen P. said: My second time here. After finally agreeing to their mistake they thought they would give me 5% off to make me happy which it did not. I also found design associate Babs, very helpful and professional in guiding me through patterns for my chairs. DO NOT BUY, RISKY. I order 4 faux fur throws on black friday. Restocking fee does not apply to Non-Furniture Items as defined above. Some mixed feedback about delivery. Definitely will be back. 2023 Trustpilot, Inc. All rights reserved. Mediocre over-priced inventory coupled with poor customer service is a recipe for failure. The sales manager, Linda treated me like I was the one at fault. This stuff happens! Some shoppers mentioned shipping issues with the lighting pieces they purchased from Arhaus. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. Arhaus carries hand knotted and hand woven area rugs with pretty floral and abstract designs, runner rugs, indoor/outdoor rugs, round rugs, and even vintage one-of-a-kind rugs. Keep up the good work, keep smiling, and keep helping people like us find joy and comfort out of furniture that fits our lifestyle! ! We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. 4,200,070 reviews on ConsumerAffairs are verified. Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287. I cannot comment on the quality of my furniture since I have just received it. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. As for the actual collections at Arhaus--absolutely stunning, innovative and different. We have recently completed a home remodel and shopped here for some new dining room and living room furniture. More info. Arhaus custom Arhaus has beautiful and unique things. I walked into Arhaus and really liked the design of their merchandise. The pros: Delightful, handcrafted rugs that can enhance the style of your space. Thank you to Tricia and Michael for all of the help with our furniture purchases! We will recommend and shop at Arhaus in the future! I have blogged about the Ballard Outlet before, and went there this past weekend to see if they had anything good. Purchased a console for my living room! The "chat" never got back to me, and the lady in the store who promised they would arrive on time was clearly incorrect. Instructions to log into the Arhaus credit card account. Arhaus Furniture has an overall rating of 2.7 out of 5, based on over 529 reviews left anonymously by employees. She took us to the second floor and when I got off the elevator I saw it immediately. Furniture, larger dcor, uniquely shaped items, and items that are too fragile to ship through Package Carrier Delivery will be delivered using our White Glove Delivery Service. Additional information about Delivery & Shipping. Please have your order number available so that we may assist you more quickly. Not my favorite to say the least. They design and create furniture for outdoors, living room, dining room, bedrooms, home office with bedding and light collections too. I mailed. Delete Looking forward to replacing our coaches next. They arrive twice in the wrong color. After being on the phone and accused by customer service for ordering the wrong stuff I forwarded them their email with inaccurate pricing. I called to check on the order since we are entering the second week of April.

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