10.1K Ratings. Vivid Seats Reviews (2020) | Is VividSeats Legit Tickets? We would like the opportunity to turn this around for you. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. Shame shame for all the people you have messed with and hurt. So, if you sell tickets for $100, you will receive $90. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. Repeatedly asked to speak to manager and he refused. It offers a 100%. You are paid through PayPal after the event occurs. Vivid Seats: Reviews, Complaints, Customer Claims, Page 2 | ComplaintsBoard Apply this Vivid Seats coupon code for $15 off first . While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. Crooks. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. It is a safe and secure process. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. Scammed!!! Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. Downgraded Tickets Sent - Not what I paid for. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. Vivid Seats Reviews - 33 Reviews of Vividtickets.com | Sitejabber Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. We're serious about getting you to the live events that you love. The support team was very friendly, knowledgeable about the event, and got me great seats. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. 3 for $533.58. Please Refund at least $1000. Please do not purchase tickets through Vivid Seats - Tripadvisor On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. The tickets are yours now to you have to figure out what to do. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. Leave the paper at home! That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. UNLV Rebels at Utah State Aggies 2x Football Tickets. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Support : Vivid Seats Customer Support Please refund me the differance between what you charged me and what the tickets actually cost. 2,266 Reviews of Vividseats.com - Sitejabber They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. Vivid Seats | Buy Tickets on the App Store Vivid Seats Review Summary. The request was put. They are efficient, professional and the price is always right. My experience is consistent with those reported on BBB. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. They go above and beyond to make my transactions fun and fast! Couldnt cancel that ticket either. We launched @recap.email and legal webhooks. Is this your company? Vivid Seats Reviews | Shopper Approved If you make a last second purchase, you are putting yourself at risk. This will help us to determine next steps. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. Disputed several times and no resolution till this day. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. How safe are tickets sold on Vivid Seat, StubHub and SeatGeek? - WCPO When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. Customer identification can be provided if needed. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. All for the seller, not for the customer. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. When I got to the rodeo they couldn't find my ticket so I had to get a new one! My credit card was charged $328.30 that day. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. Vivid Seats Culture At a Glance. HORRIBLE experience. I bought my tickets 5 months before the show. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. That means the seats were $351, not $264. 100% buyer guarantee. I was going to the AFC championship game and bought a parking pass from Vivid Seats. How you capitalize via mass buyout of tickets and resell with fees and markup prices. Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. Long story short I never received the parking pass and had to pay in full at the gate. Yes. Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. It goes against our guidelines to offer incentives for reviews. 1239964100050. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Melinda, your concerns are absolutely valuable and matter to us. Vivid nor Ticketmaster seem to care about my issue. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. Looking for the best way to buy and sell mobile tickets? Ripoff Report | vivid seats complaints, reviews, scams, lawsuits and The person the ticket was for has since died. Order number [protected]. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. Vivid Seats Reviews: What Is It Like to Work At Vivid Seats? Chicago, IL 60606-0606. First time using Vivid Seats to get tickets. Is Vivid Seats Legit? [See If The Ticket Resale Site Is Any Good In 2023 ] He was quick to answer my questions and quick to book my tickets. Working at Vivid Seats | Glassdoor Read more Comments: 0 Customer service told me they will not help me because I already accepted the tickets. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. We lose as a result of your opportunistic business model. Explain your situation and why you wish to receive a refund. Vivid Seats' email and phones were not responding to many numerous requests. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. It asked how many tickets I wanted which I selected two. Customer service would not help since the event was technically postponed and not cancelled. Erika, we always want to leave a positive impression on our fans. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. Vivid Seats Reviews, Complaints, Customer Service - Revdex.com Vivid Seats - Fraudulent agreement / promises made for a full refund They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The buyer is responsible for these costs. I spoke with Carlos A over the phone to purchase my tickets. Complaint about Vivid Seats? File now, we help resolve it! They deserve to go bankrupt as they cost me $800. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. We were also told that the tickets would show up within 48 hours on the event. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. Don't EVER use vivid seats for any purchases. I never received the email and therefore never accepted the tickets. We are all set now and appreciate her cheerful assistance. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. The total price was $1405.95. Get buying tips about Ticket Websites delivered to your inbox. I simply want a partial refund because I feel that is fair. I have knee issues so very kind to help so we don't walk far. VividSeats has B rating with the BBB.org as of September 2022. Yes. Desired outcome: I tried calling two hours before my event as the tickets never arrived. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. Never received tickets or a refund let alone even an apology. I was charged $1, 053.00. I was terrified that I would not receive my tickets. Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. They are aware of this issue. This was an absolute nightmare. It guarantees your tickets will be valid and arrive in time for the event. Abel helped me and made the process easy. This will surely increase the credibility of your complaint. Jeremy of Las Vegas, NV Verified Reviewer. Sometimes the choice seems insufficient to customers. Never again. 3 for $533.58. We apologize that you didn't receive the tickets you requested, Charlotte. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Submit a complaint and get your issue resolved. Vivid Seats. I purchased tickets well in advance and the tickets weren't cheap. I bought 2 tickets to Super bowl for my 11 year old son. The office is amazing. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. WRITE REVIEW. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! Do not use Vividseats!! You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. The 21st was spent on the phone trying to aquire our tickets. Kept telling me same blurb about it was my fault, not his, no refund, etc. Thank you. Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Contact Us About The Company Profile For Vivid Seats LLC. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. they are all the same basically. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. Request to speak to a Vivid Seats agent. What 4 Analyst Ratings Have To Say About Vivid Seats. They take your money, and you have no valid tickets. Top 2,153 SeatGeek Reviews - ConsumerAffairs Send us a DM on social media. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. We are filing fraud with the bank and reporting to the bbb. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Total SCAM! I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. Terrible customer service. First received an e-mail asking me to call because there was an issue. My tickets were not released until 1 week before the show. We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. The issue was they didnt have the tickets, but had 2 close by. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. All Rights Reserved. The seller is not responsible for paying shipping fees. Cancellation Policy : Vivid Seats Customer Support Was not able to get in with those tickets I paid for. Purchased parking for the Super Bowl. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. Nowhere on their site did it say that these two tickets wouldn't be next to each other. I then I received an electronic transfer notification which I followed through on. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. 2. bradsaid 1 yr. ago. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. I've had the same issue though my costs aren't that high. Overall, my experience was very positive. This is not what I paid for. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. From A to Z, Vivid Seats customer service is fantastic. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints So, Vivid seats charged an additional $196. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. Suite 800. This is an unfair and unnatural economics meant to hurt you. 3 for $533.58. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. The site is a fraud and they are aware. Vivid Seats provided fraudulent tickets to me. Had rented a room just for this event. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. Vivid Tickets Loses Top Rating From Better Business Bureau After He was absolutely fantastic at his job. VIVID SEATS LLC. Also, VividSeats says all orders are 100% . Then allows the seller to change the date to the day of the event. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You I never received my tickets but was charged for them. I bought tickets 2 months in advance. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. Vivid seats will not do anything. If there is more I will do that as well lost time and money. There were plenty of open spaces, but I wasnt allowed in. Vivid Seats - Home - Facebook The name on my ticket was someone who purchased tickets the resold them through vivid seats. Is SeatGeek Legit? They simply dont care. SO basically, they lied in the e-mail, and lied that replacements were offered. This complaint was posted by a verified customer. We have a 100% Buyer Guarantee. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Vivid Seats vs StubHub - Which One to Prefer? [Sorted] - TechWhoop The tickets were in TTC3 seats 30 and 31 in corner. No issues at all, would use them again. He said they can't refund anything because they connect 3rd party sellers. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. There was some type of electronic glitch. After a couple days and a hour or two of being on hold I finally received my refund. I used their site this morning to purchase two tickets to a show. Showed up after start of game and lot was closed. Never again. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. The agent will be able to grant you a refund if your scheduled event has been canceled. You can count on usas our fans already know. This Yelper's account has been closed. Should I buy tickets on Vivid Seats? How it works, fees, rewards After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. Disgusted. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. I have bought tickets through Vivid Seats for two different concerts. Thank you for sharing your feedback, Gregory. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. . They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. BS. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. This is clearly a loophole being used often by venues to protect these ticket scammers. Suggest you use another ticket broker. Home | Ticket Purchase Settlement I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. Vivid Seats denies these . Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. "We have currently put them on 'No Rating' while they investigate the complaints and . I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . Vivid Seats Review | Top Ten Reviews After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. Enjoy reading our tips and recommendations. I got nfl tickets from them that never arrived. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. greenthumb47 , 2022-08-02. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. These seats sell for $35.00 each. I suggest never doing business with them. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We would love to review your order again to see if there's anything we can do to make this right for you. Sign up to receive our free weekly newsletter. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! You advised that you arrived at 7:50 PM. If I purchase both sets, will the seats be together? Gain trust and grow your business with customer reviews. No. Looking for the best way to buy and sell mobile tickets? When the tickets never came, I contacted Vivid repeatedly. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints

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