Any advice?Thanks in advance! If you want to check the support process' api name, you can extract via data loader. What should I do? Does this match the requirements? Could you share what you have for your dashboard/report/etc and I'll take a look! I can't figure out what this error means. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Any hlp? If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. Did it help? Does anybody have a moment to help? Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. Ensure you set up the routing for Advanced Cases properly. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. Thank you very much for such an interesting post. It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. Thanks a lot because I asked SF support and got this answer which did not help me much. I add wrong queue to Presence Statuses but I still have the same issue. 1 is checked that should not be checked. 43 are for Admins. I'll keep checking if I missed anything. When you start a create a new report, simply click to start with a clean screen. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. Some changes are done at Challenge 2. Book Now. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Use the search o. Hello! Thank you for your time and response. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. Review the steps to create the 'Cloud Technical Team Support Process'. Have you set up the routing address? I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. I made two dollars today! Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. I am getting mad over this error now. Nice and informative blog! Any ideas that can help me? And it's a little trickybut you can find out if you google it:). The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Trailhead Baby, THANK YOU SO MUCH!. Thank you! Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) Good to hear!!! Sounds like an easy oops! hmmm This looks good. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). It still gives me the same error that it isn't found. (I made a custom button as well for this one.). advanced apex specialist superbadge solution. I kept that particular module open one on screen while I walked through this step. But trailhead gives an error message back. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. . Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. My brother has started to play with me! And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? A support process is similar - different stages apply to each process. I also confirm that no additional code exists in this org. When I made mistakes, I simply reverted to the last saved version. I am getting this below error. Use another way to specify capacity for the routing configurations. What am I missing? Rated Accounts by State The record count for state and account rating are automatically added. It's a picklist. Did you check the values? Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. I'm stuck on Challenge 6, creating the macro. read more, Youre going to think Im totally pathetic for writing about this!!! @adityavarma chekuri try to name the support process only "Cloud Technical Team". My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. Modified 2 years, 1 month ago. You may want to jot down notes as you read the requirements. . Copyright 2000-2022 Salesforce, Inc. All rights reserved. (Email to rebecca@capstorm.com). With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. Could you share some details of what you have? I removed those and then the trailheadapproval was there. You should be prepared for a heavily scenario . Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Usually this is due to some pre-existing configuration or code in the challenge Org. nay help is much appreciated. Search for an answer or ask a question of the zone or Customer Support. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. I'm working on the Service Cloud super badge and the error below is driving me nuts! You write beautiful things. The free lemonade offer worked! Use Lightning Knowledge to create a knowledge base for better customer service. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. privacy statement. Checkboxes: Missing 3 that should be checked. Did i use the wrong template? and me too!! The simple things Hey, i'm on challenge 3 and almost done. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. I learned so much doing it. Module. We recommend using a new Developer Edition (DE) to check this challenge. Did you create a new console? Glad you solved the problem! If you need more help, leave a comment! This comment has been removed by the author. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Create the Cloudy Technical Team support process! Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. I'm at a loss as to what I could be missing. Save & Activate.That helped me clear that error. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . thanks a bunch. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. This is my journey- a normal kid by day- a Trailhead explorer by night. Tried it all, from custom : support profile to standard user, even admin. These are instructions on the types of rules you need to make. If you are short on time, start around the 20 minute mark. I used a new trailhead playground created exclusively for the service cloud badge. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. This is really a tricky one. After changing the name of the inactive user it worked for me. error, has anyone found any way around this? Still not sure what Im talking about? 3 new items on utility bar. I have enabled the knowledge user check box in the user profile. We can't find the 'Customer Case Team' role. Stuck on Superbadge Apex Specialist Step 1? Configure a named credential and remote site according to the specifications outlined in the business requirements. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. I'm sure it's something little! The free lemonade offer worked! Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? This superbadge in specific helps building reusable granular components. Even clicked edit and save for the profile after changing console settings. #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. I resolved the issue, by deleting the Billing profile and recreating it using. Any help! I am glad that you figured it out. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. Or rename a standard one? When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. Tonight's challenge involves the creation of two processes. Use the search o. Hello! The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. Gosh how frustrating! "Can you please help me, what am I missing? Trying new things- my baby brother practiced crawling through a tunnel. If you haven't taken the Onmi Channel module yet, now is a good time! Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Hello. Or "on demand email to case". I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! But not sure what is causing the macro to not find the email template. Are you sure it is about that? I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. Hope this solves it for you too. What item is on your lightning Case page layout to show Entitlements? I'd do a quick google search on Salesforce Macros- It's a point and click process. Ensure the Macro sends an email to the customer. I've had it take up to 24 hours :(. These have different SLA milestones an agent has to hit its the same in this section. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. hours of inactivity vs hours of being created. Empty the recycling bin. It is reason i m getting this error. Ensure you create 'Billing Topics' for Knowledge." I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. Add to Favorites. R&D, A project with Daddy: My favorite daily process! Ask Question Asked 2 years, 8 months ago. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. (The badge is all click, no code.) I'm chasing my own tail. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Do your routing configurations tie to the correct queues? I am right now @ step 6. hope to finish the superbadge now soon.!!! I am stuck on challenge 5. 2 comments Closed . When you start a create a new report, simply click to start with a clean screen. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Ensure Agents have access to Knowledge when viewing a Case. For example, Basic vs Premier support. Below are tips and gotchas for each report / dashboard. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. I'd try this- Delete the current process. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Will you be able to guide me? hey,yes it was, i figured out after you replied. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. I dont see any check box under layout properties of Knowledge. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! No. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. I am the Trailhead Baby! Anyone studying for their Service Cloud consultant certification. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. thing I could be missing?Thanks in advance! Have a question about this project? i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. R&D, A project with Daddy: My favorite daily process! I don't know what else to try. When I made mistakes, I simply reverted to the last saved version. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. hmmm You do not want to enable all of the checkboxes. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! This way, I can take a deeper look. This is my journey- a normal kid by day- a Trailhead explorer by night. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. How can you update it as status field is inactive dring recording procedre? Click on the category and note the "group unique name" - verify that it is Billing_Topics. Look at the page layout again- there is another item you will need to add. 3. Hello, Thanks for your feedback. Would you like to share a few more details on how you currently have things set up? If you can not, I'd look around at permissions. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. Hi All,Im struggling to complete challege 6. Challenge 4 Case Routing. I was able to work out a solution, I will outline it below. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Service Cloud Specialist Superbadge - 4,5,6,7. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. Cloudy Technical Team is correct name wise for both the record type and the process. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Challenge 1: Automate record creation. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. Also when i click on Overflow Assignee no records found window pop up. Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. The demand for UI/UX design implementation is continuing to grow. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Reports Accounts by Market To create the "Market" row grouping, use a bucket field. @MM - thanks for your time. The worst error! "I named the process :"Cloud Technical Team" !Not sure what is going on .. One of my favorite new things this week was taking a shower with my whole block collection. I started the whole of the following steps in this section with the objective of creating a macro. Your help is needed! I ran into the same issue. Sometimes it seems that the most frustrating problems have the simplest solutions. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. but i don't know what is next step? Processes. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. Something that helped was saving the report frequently. Knowledge Basics for Lightning Experience. I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. I was convinced I was missing something and racked my brains over it. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..?

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