how to get a refund from direct ferries
Kind regards, Direct Ferries Team PC Patrick Crossan 8 reviews GB Dec 16, 2022 Scam Site: Scam Site: Our credit card was charged but we never received any confirmation or ticket information. Thanks for taking the time to respond but you're mistaken about the cancellation. When cancelling via phone or email the cancellation fee is 30/35. Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. Although the responses were generally quick I had much correspondence from many different agents. WebView your current account balance and transaction history online 24/7 at Key2Benefits Open a New Account; Log in to online banking Typically, you can get a $150-$200 fee free return for. Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! Before you pay for your tickets, you will be asked to read and agree to the terms and conditions of both Ferryhopperand the ferry company you are traveling with. 2023 Trustpilot A/S. I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. I was unable to check in as the FRS website didnt recognise the details. Months later, it is impossible to get a refund. All rights reserved. Made the booking and ended up feeling very happy that it was so easy. Companies can ask for reviews via automatic invitations. Thank you for booking with Direct Ferries. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. Please use the contact form on our website to request a ticket change. We advise you to check with your bank as some accounts or credit cards offer a travel insurance as well and you might be able to claim a refund on the insurance instead.Kind regards,Madalina / Direct Ferries. Kind regards, Maya from Direct Ferries. Terrible service, maybe not a scam but don't use them. The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. Updated 20/12/2021 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), Covid-19 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), so you. Webhow to get a refund from direct ferries; how to get a refund from direct ferries. Tried to contact by telephone- dont take incoming calls. DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. Hi all. They don't pay the refundWe are still waiting for our refund, they won't respond to our email or contact form. Compare prices, times and shipping companies for your ferry using our price search. By an amendment the ferry company compare the price that they have in their system at the moment of the amendment and not the prices on our website with special deals. I contacted Direct Ferries via the online form and they resolved the problem within an hour and also checked me in. Dear customer, Many thanks for your review! Unfortunately we're not able to add a return leg to a one way booking once it's been confirmed. Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. Each ferry company has its own policy. All the information you need on ticket changes, cancellations and refunds is here. Emirates Stadium and Arsenal Museum Entrance Ticket Including Audio Guide, Leeds Castle, Canterbury Cathedral and Cliffs of Dover Custom Day Trip, Stonehenge Inner Circle Access Day Trip from London Including Windsor, Burnings, Butchery & Black Death: A Walking Tour of London's Bloody Past, Private Tour: Harry Potter Black Taxi Tour of London, James Bond Film Location Walking Tour in London, Private Tour of London Center plus optional Changing of Guard, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. Depending on your bank, it usually takes 5-10 business days for the refund to be processed and for the funds to appear in your bank account. !Their phone number is turned off for incoming calls!!!WHY????!! This website uses cookies to help us process your bookings as well as customise and improve your experience. 2023 Trustpilot, Inc. All rights reserved. Direct Ferries Limited has its registered office in London, United Kingdom. there is no direct ferry/ cat except on a tuesday, and i want to avoid going via split. All the above incident has been recorded with the police. Heres to fair winds on our crossing! A refund will be given, however an administration fee of 10 will be deducted from the total fare. Due to our buying power we often have access to exclusive deals not available anywhere else to save you even more on your ferry ticket (sign up to our newsletter or follow us on Facebook or Twitter to ensure you don't miss out! We are both english and always lived in England Direct Ferries have no phone available to discuss. If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request. However after submitting your request our system is offering automatically some solutions online and the customer have a choice to close the ticket by finding solution online or to reply to that that the problem has not been solved so that our agent can handle it. 2-3 Three Rivers Business Centre, Felixstowe Road. Kind regards, Maya from Direct Ferries. If I enter a wrong license plate number, is correction required? Booking was quick and easy! The money being shown on day 5 as having been taken by FerriesDirect. As a result of the above incident, my BRP (resident permit) was also stolen. Feb 11, 2021 #1 So I have a new installation of an Ecofit Pure 830 with a 10yr guarantee. We booked with Direct Ferries, tried to amend it a few weeks before travelling. Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. If I misspell my name, is correction required? The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. If you want to be among the first to hear about our latest ferry offers and want to take advantage of exclusive ferry discounts then subscribe to the Directferries email or follow us on Twitter or on Facebook! Direct ferries is refusing a refund even though we are in lock-down. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. not great. They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. Ferryhopper applies a small modification fee of 6 (euros) per booking. I was charged double the fare for a crossing one way from Cherbourg to Dublin in August. 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If you are outside of Athens (e.g. In case of a totally different name filled in, we advise you to contact us so that we can check what the possible options are. Can I request a ticket cancellation/change on behalf of another passenger? WebWhen boarding begins, the gate will open and your boarding pass will be collected as you board the ferry. Kind regards, Maya from Direct Ferries. like what ? Choose euro tunnel best service. We are easy to contact through our contact form on our website. If the delay is more than double the times set out above, . I have bought a ticket recently on 28th of December, but I haven't received any confirmation, so I couldn't see my tickets, neither did DFDS. We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE If you have already picked up your paper tickets and you wish to cancel them, you have to return them in one of the following ways: We strongly recommend sending your tickets via registered post. Anyone affected by the cancellations will be able to claim a full refund or amend their travel dates. Go directly to the companies providing the ferries. Thank you for booking with Direct Ferries. Buying tickets went pretty well online. Kind regards, Maya from Direct Ferries. Your help will truly be appreciated. You are using an out of date browser. According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. *** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. You can convert your ticket to an open ticket by making a request through the My Bookingsection on Ferryhoppers website. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. You can still get all the benefits of Direct Deposit by getting your tax refund deposited into your account. Follow the Ground Transport signs and directions in your app to get to the location. WebThough partners can still pick up riders from the airport, due to issues with overcrowding, partners must now be outside of the airport area in order to receive a request. On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. All went well hope its the same when we arrive in Barcelona. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. The prizes changes after you first buy the ticket. Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. If you were overcharged, discover a discrepancy for fares paid at a terminal, are requesting a refund for an unused online order or for a fee charged in association with the vehicle reservation system, you may be eligible for a refund from Washington State Ferries. No personal touch. The best way to claim refunds or rebook tickets is via the company they were purchased from, whether that is a third-party retailer or the website Trainline. This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. The process also differs if you have already checked in online and got your boarding card. 100% cancellation fee; no refund: A booking cancelled outside of 14 days before travel attracts a refund of 50% of booking value as a travel credit (valid for travel to end 2022) Cancellation: (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) Have a browse through our website and use our simple ferry booking How can this be possible. Once they have your money they write you off. The transaction currency used on our website is the euro (). Unfortunately we are not able to handle or to react to your complaint because you have not provided the reference number of the booking. Buying a ticket was easy but now to see how the experience on board will be in a few months! Less than 24-hours or failure to show for travel. Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. Could not travel from Portsmouth to Caen due to Covid and let DF know before sailing - couldn't amend on website due to it being within 48 hours of the departure time? Unfortunately During that two weeks I have bought a new ticket already, as I didn't have any confirmation. Will I get a refund if I cancel my booking? Anyone can write a Trustpilot review. With an email receipt from the ferry company I endeavored to contact Direct ferries customer services for a refund. WebGreater than 24-hours before travel. We must get on line 48 hours before ferry date to get our tickets. I had the same problem with P&O and vouchers. Date of experience: March 2022. You will save yourself money and hassle by booking direct. (I paid extra for this option) After 3 times applying for a change I finally got answered, saying my requested change is not available. Please note that online requests for ticket changes can only be processed during business hours. It's now a month later and they still haven't refunded me! When making the booking on a Condor ferry I found that a charge of 7.99 had been added. Imagine the cost for the companies if they were liable for compensation like that airlines have to pay for delays. They said they would check it out. Please also note that the refund amount depends on the policy of each ferry company. In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. Rent-to-own and financing options allow you to get the trailer you need within your budget. WebWill I get a refund if I cancel my booking? I appreciate that they are extremely busy atm , but find this unacceptable. I will rather swim than use the useless company again. Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. More Ferry Deals from directferries.co.uk Germany - Sweden: 20% OFF with TT Line We do care about our customer and completing all amendment requests that we receive. Please react urgently on my requests. WebMessages 12. WebPlease use the contact form on our website to request a ticket change. You should thus make sure that all details are written correctly. It's now a month later and they still haven't Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. If you cancel your booking through My Account you will be charged a 10/10 cancellation fee. Is it worth pursuing this with my travel insurance company or will I not be eligible for a refund I have bought it carefully, I have checked my email, spam etc. I could find no way to contact other than amendment. The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. The matter is starting to get urgent, but still no response. Certainly worth trying your luck. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. You have contacted us on 21 September about this but after you already made the charge back through your paypal account and therefore your account with us was already blocked and the issued refund could not go through. I guessed that there would be a cancellation fee but was shocked to receive 53.00 from a total of 122.00. Really poor service - i would have nothing to do with this company. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Irish Sea: sail with your camper, for less! Haven't found an answer to your question? My service experience was awful Date of experience: March 2022 Ask Riddor111 about Direct Each ferry company has its own cancellation policy. Add passengers: pay for additional passengers. If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm.