"It takes a long time to become a pilot. For example, the Qantas Airline may end reducing its business international operations. The Qantas Group highly values and promotes a speaking up culture, where all Disclosing Persons feel comfortable to raise matters that are of legitimate concern to them, including in relation to a potential breach of any legal or regulatory requirement or a Qantas Group Policy. Qantas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age . Risk management creates and protects value. Andrew moved to Australia in 2005 from New Zealand where hed spent thirteen years with Air New Zealand in various executive roles. Our diversity strategy, meanwhile, is focused on mitigating unconscious bias, improving access to flexibility, recruitment and talent programs and dedicated leadership development. This includes aviation safety, WHS, environment, security (including cyber security) and business resilience matters. As part of our wide-ranging contract with the Australian Government, the Group maintains an open dialogue on a number of issues that directly impact our business, including in relation to human rights. The Qantas Group encourages Disclosing Persons who have reasonable grounds to suspect a Disclosable Matter to make a disclosure via the following channels, by: Further information about how to make a disclosure, and additional Eligible Recipients is available in the Policy. Andrew began his career in IT consultancy. The Board has approved charters for each Committee: Audit Committee Charter (PDF) Nominations Committee Charter (PDF) Remuneration Committee Charter (PDF) Safety, Health, Environment and Security Committee Charter (PDF). <> endobj Qantas Investors | Sustainability and governance Training is primarily delivered online, however we may conduct face-to-face training for employees operating in high-risk roles following consideration of factors such as the corruption risk index of the country, the level of interaction with government, and the nature of the business activity. Risk management is based on the best available information. We define delivering today as holding ourselves to the highest standards in everything we do - and giving others the opportunity to evaluate our performance based on robust, publicly-available information. Qantas told ABC's Four Cornerthat it "shows a safety management system that is working and designed to capture human error through multiple fail-safes". Secure Your Legacy. Key to this is responsible, ethical and sustainable business practices. Qantas told us it "grandfathers" older conditions for long-serving employees "from a different era of aviation",enabling Qantas to become more competitive over time. We recognise our responsibility to respect human rights by taking steps to avoid negative impacts on people and the planet from our activities, and by making positive impacts where we can. The Qantas brand is synonymous with Australia. Stephanie Tully was appointed Chief Customer Officer in August 2019, following a 15-year career at the Qantas Group spanning operational, commercial, customer experience, marketing and strategy roles across the airline and loyalty businesses. The change will be effective following the AGM on 26 October. For consumer brands especially, protecting value is also about maintaining a social licence to operate. The Whistleblower Policy [PDF]outlines the operation of the Qantas Whistleblower program including what qualifies as a Disclosable Matter, detail regarding how Qualifying Disclosures can be made, who qualifies as a Disclosing Person and who the Eligible Recipients for Qualifying Disclosures are. He joined Qantas in 2006 as General Manager Strategy, then CFO and Head of Commercial for Loyalty and was Group Deputy CFO from August 2009 before being appointed Group CFO in March 2015. He is careful not to overstate safety concerns but acknowledges risks have grown. Simulation Technique (Monte Carlo Analysis). From 2017/18, we will shift our reporting to open source disclosures, leveraging our J&5^tzbQc>PS0pp"'->]jv-y~:U2Tfpkec *onFDY;ZL6EM.wrmmn>q6_A!0VnBZ[&B X'@0.t/n3U. Our governance | Qantas AU Jetstar-branded carriers operate more than 5,000 flights a week to more than 85 destinations. In the aeroplane cabin, flight attendants employed on "legacy" pay rates can work alongside employees on basic award pay from labour hire firms, and cabin crew employed by wholly-owned Qantas subsidiaries established to supply labour at cheaper rates. The Group acknowledges the complexity of immigration issues and respects that there are various views in the community and amongst shareholders about Australias immigration policy. During the pandemic we made tough but necessary decisions to ensure that we survived and could recover quickly. better managing the behaviour of customers. This was on display when Qantas negotiated a new enterprise agreement with its long-haul pilots for Airbus 350 planes capable of ultra-long-range flights, direct from Australia to New York or London. And it was only realised it was done the wrong way just before the cargo hold was supposed to be closed.". Risk Management Policy - Policies Berger Paints - Risk Management Policy Costs of acquiring and maintaining staff. "We're working longer hours. An important element of this is to ensure we continue to refine the findings of our climate scenario analysis and incorporate them into strategy and planning decisions. It is the intention of the Qantas Group to require employees to be vaccinated against COVID-19 and this is being explored in all our international locations. In summary, the changes are: Andrew David, who is CEO of Qantas Domestic and International, will retire from the Group in September 2023. Qantas hiring Duty Airport Manager, New York JFK in New York City Qantas maintains it has excellent relations with what the chief executivecalls "our people". ", A Qantas pilot told ABC's Four Corners: "When you mix a safety critical role with a threat of losing your job, then it really only ends in one way. Legal Matter Policy; 8. Risk management is an integral part of all organisational process. Qantas has said "data shows a lower rate of incidents compared to when ground-handling was done in-house". It is intended to ensure a consistent approach to risk management throughout the university. Close to 98 per cent of its staff voted the agreement down. He held the position of Executive Manager, Group Safety and Health between 2009 and 2012, following six years at Jetstar as the Group General Manager, Flight Operations and Safety where he was a founding member of the Jetstar senior management team in 2004. Previous roles have included Chief Executive Officer of Tiger Airways Australia for eighteen months, and Chief Operating Officer of Virgin Australia for five and a half years. We have a responsibility not only to meet expanding foreign and domestic anti-bribery legislation, but also to ensure that our business partners and those in our supply chain operate with a consummate level of integrity. Risks are potentialities, and in a project management context, if they become realities, they then become classified as "issues" that must be addressed with a risk response plan. 4. Matthew Allsop spent just shy of 16 years wearing the Qantas uniform and "flying under the Qantas tail but never actually worked for Qantas proper". To find out more about our hedging policy and treasury risk management, see our making it easier for people to formally report workplace bullying and harassment; improving the inclusiveness of organisational culture; and. due to superior cost and risk management 46 new domestic routes announced including 31 launched in FY21. She holds a Bachelor of Commerce (Honours) from the University of Melbourne and is an alumnus of Harvards Leadership Finance Program. It is designed to identify, assess, monitor and manage risk. Qantas told ABC's Four Corner that it "shows a safety management system that is working and designed to capture human error through multiple fail-safes". The ability to work under pressure in a highly regulated environment. Join Qantas Frequent Flyerorsubscribe to Red Email today. PDF Qantas Sustainability Review 2013 Program management and oversight is a University-wide responsibility that calls for the active involvement of executive . and Audit Committee, review Qantas Management's establishment and operation (within the risk appetite set by the Board) of an enterprise-wide operational risk management system which is designed to identify, assess, monitor and manage operational risk throughout the Qantas Group in relation to safety, health, environment, security and However, some employees Four Corners spoke to worried that, amid outsourcing and loss of experience, and cost-cutting and chaos at airports, the layers of defence had thinned. And, above all, achieve the highest standards of safety and integrity. Vancouver-based Uniglobe is also adding Canada's House of Travel to its membership. As governments are key decision makers of issues that directly impact our business, we invest in building effective and collaborative relationships in order to achieve optimal business outcomes for the Group. Risk Management Policy | RBA - Reserve Bank of Australia Risks are assessed in accordance with the Qantas Group Risk Assessment Guide (QRAG). Safety and Health Policy; and 10. To find out more about how Qantas is advancing the best of Australia, The Qantas Group is announcing changes to its Group Management Committee, as the national carrier moves into a new phase of growth and renewal. While the new FRMS allows for flights in excess of the current 20-hour ceiling, Project Sunrise flights will still need to be approved on a route by route basis. They feared the holes were moving closer together. At the heart of our everyday activities are a set of business principles and commitments that ensure fair dealing and protect stakeholder interests. Prior to joining Qantas he was Executive Director for Jetstar Japan. "I considered it to be one of the greatest privileges that anyone could have. Mr Finch has more than 25 years legal experience in Australia and overseas, joining the Qantas Group from the leading Australian practice of Allens, where he had been a partner specialising in mergers and acquisitions, equity capital markets and general corporate and governance advice. We monitor global developments in governance, laws and business practices, and work collaboratively across our global footprint to ensure we continue to meet these standards. We know that how a business conducts its activities and operations can affect the human rights of other people, whether they are employees, customers, workers in our supply chain, or the broader community. Can the dogs of Chernobyl teach us new tricks when it comes to our own survival? 3. Group Finance Policy; 7. hR:)[%_f: -7Q&vj;gm ! q$u}^VQ PI Our commitment to strengthening business resilience and fostering a risk aware culture creates the foundation for sustainable performance and adaptability to respond to shifting market conditions. Opens in a new window The costs of maintaining staff will contribute to negative impacts on the company profits. Using this risk-based approach, we may also deliver training to contractors, agents or persons who may act on our behalf. Earlier today, Qantas, Australia's flag carrier, said it expected to add 8,500 roles over the next decade, a move that it said represented a signal that the aviation industry was moving into a . . Third, any lucrative business will attract new competitors. The Group aims to ensure a safe and fair working environment for our people and we also recognise the rights of our employees to freedom of association with unions and collective bargaining. Full time permanent position based in New York, JFK. The Qantas Group is committed to transparency on key performance indicators, including environmental, financial and social. Risks do not exist in isolation from other . Olivia Wirth was appointed as Chief Executive Officer of Qantas Loyalty in February 2018. Qantas Group returns to profit with record first half result. Qantas Airways Limited ABN 16 009 661 901, Safety, Health, Environment and Security Committee Charter (PDF), Qantas Group Business Practices Document (PDF), Learn more about our Supply Chain Assurance Program (PDF), UN Guiding Principles on Business and Human Rights (UNGPs), International Air Transport Associations June 2018 Annual General Meeting Resolution. This incident can be seen one of two ways:The fact that a supervisor apparently picked up the error before the plane departed could suggest that the Swiss cheese defences are robust. There's a lot that can go wrong. A Whistleblower program is an important element in deterring corrupt, illegal or other undesirable conduct. Our Treasury Risk Management team takes a conservative approach to hedging, securing protection up to two years into the future and giving us time to respond to any longer-term changes in our operating environment. Storms threaten north-east United States after tearing through the south, leaving 10 dead, Canberra coach Ricky Stuart slams NRL, RLPA following further concussion controversy, 'How dare they': Possum Magic author hits out at 'ridiculous' Roald Dahl edits, 'Dastardly and heinous crime': Philippines governor killed at home by unknown gunmen, Vanuatu hit by two cyclones and twin earthquakes in two days, Emily was studying law when she had to go to court. Oversight is maintained through the assurance activity of Qantas Group Audit & Risk, and ultimately the Audit Committee. PDF Group Risk Management Policy - May 2021 - Coca-Cola Hellenic Bottling "In terms of pilots, of the things that Qantas has done very successfully, because the law allows them to, is that they've acquired or set up subsidiary airline groups," Mr Lucas said. Qantas responded by applying to have their existing enterprise agreement terminated and push the employees back to the bare-bones-award safety net, with significantly lower pay and benefits. PDF Qantas Airways Limited Safety, Health, Environment & Security Committee The Qantas Group adopts a proactive approach to enable identification, evaluation and effective management of the risks and opportunities that arise. However, it saysit requires fewer engineers than it had pre-COVID because maintenance requirements are much lower, with its 747-fleet retired and international capacity down. Lesley has extensive senior executive experience in the airline industry in customer, brand, marketing, operations, digital and new ventures. Mr Finch holds a Bachelor of Commerce, Bachelor of Laws from UNSW, a Master of Laws with First Class Honours from the University of Sydney, and a Master of Business Administration (Exec) from the AGSM. He is a Fellow of the Royal Aeronautical Society and the Australian Academy of Technological Sciences and Engineering and holds a Bachelor of Science in Applied Science (Physics and Mathematics) (Honours) and a Master of Science in Management Science. The Groups Business Integrity & Compliance function, reporting to the General Counsel and Group Executive, Office of the CEO, ensures that the Group is best positioned to respond to both the rapidly evolving regulatory environment and shifting societal expectations regarding corporate ethics. Today we apply the same systematic approach to all risk disciplines, not just aviation safety. The objective of this Risk Management Policy (RMP) is to ensure that we are managing risk to the best of our ability to enable the successful achievement of the Bank's objectives. The Qantas RAP has been accredited to Elevate status, meaning we are a leader in corporate Australia. Since the dawn of the Jet Age, it has never suffered a fatal accident or lost an aeroplane hull, which is a credit to its staff and its leadership. Gattinoni Business Travel expands footprint following acquisition Implementing human trafficking training for our aircrew to support identification of, and responses to, suspected instances of trafficking. TMC network Uniglobe Travel has strengthened its presence in Europe by adding new members in the UK and Turkey. Qantas was one of the first airlines to introduce an integrated Safety Management System in the 1990s, and we continue to evolve it. Group Management Committee. Upgrade your web browser for an enhanced experience. From 2018, we intend our climate change disclosures to align with the recommendations of the Taskforce on Climate-related Financial Disclosures (TCFD). It claimed unions weremaking "baseless and generalised" safety claims to "further their industrial agendas". 4 0 obj You'll facilitate risk workshops for strategic projects/initiatives and business as usual activities as required. Yet its own employees, and not just union officials, raised these concerns with Four Corners. "For pilots, job security is everything," he said. Qantas has made several changes to its management team - including a contender to replace CEO Alan Joyce following rumours about a possible retirement at the end of this year. The latest FRMS was given the thumbs up by Australia's aviation safety regulator, CASA, following a 12-month trial. Risk Management Policy - University Policy Manual - UNCG ". Further detail on our supply chain assurance program can be found in our Modern Slavery Statement. In demonstration of our commitment to evolving our approach to human rights, we have collaborated with customers, suppliers, investors and civil society representatives to better understand their perspectives on the role of the aviation industry in respecting human rights, and to share our insights. Strengthening our Code of Conduct and Ethics and Business Practices Document to communicate our human rights commitments and responsibilities, including explicitly prohibiting child labour and forced, bonded or compulsory labour or any other form of modern slavery in our operations and supply chains. Sustainability Portal Both Qantas and Jetstar have introduced engagement and culture-focused training programs, covering 21,000 employees. The airline announced on . The announcement can be viewed hereOpens in new window. Qantas recognises that airlines have a role to play in preventing human trafficking and was a key sponsor of theInternational Air Transport Associations June 2018 Annual General Meeting ResolutionOpens external sitethat denounced human trafficking. "As frustrating as it is for passengers, for pilots it means we're working a lot harder to keep the flights on schedule," one Qantas pilot said. The Risk Management Policy serves as a statement of the overall UNCG risk management goals and focus. and Acting Responsibly. As Qantas was betting, the resulting economic damage led the government to intervene and send the dispute to arbitration before the Fair Work Commission, which threw out job security claims being pursued by unions and employees. We continue to learn through collaboration and shared experiences to make the system better. <> Alan Joyce says it's "not good enough" thatQantas customers have been been dealing with flight delays, cancellations and lost baggage over the past few months. Since 2007, our Prior to March 2010, Mr Evans roles with Qantas covered many areas including a number of senior financial roles within the Group, commercial and business analytics and the implementation of major business change initiatives; scheduling of the international and domestic network, ticket pricing, revenue management and airline operations on the day; as well as readiness activities for the arrival of the Airbus A380. However, a Qantas spokesperson told Simple . Qantas Airways Limited ABN 16 009 661 901. As a company thats been around for 96 years, Qantas is used to looking at the big picture. Nominations Committee: Richard Goyder (Chair), Jacqueline Hey, Belinda Hutchinson and Antony Tyler. Board & Committee Charters - Crown Resorts Corporate Governance Board & Committee Charters View our charters. We aim to build a diverse, inclusive and resilient culture to maximise engagement and performance, and remain an employer of choice in Australia. Health | BHP Qantas takes the challenge of human-induced climate change very seriously, as recognised in the release of our GroupClimate Action Plan (PDF)in 2022. The Qantas Group is committed to ensuring the protection of all Disclosing Persons, information regarding the investigation process and the protections available to Disclosing Persons is available in the Policy. Information on our historical performance, including Annual Reports and ASX information can be found in our Investor Centre. He is a member of the Institute of Chartered Accountants in England and Wales. Learnabout how we're managing our climate risk by enhancing our understanding of the physical and transitional risks, as well as emerging opportunities that may arise from a changing climate. Opens in a new window Many of our employees donate their time and skills to good causes. Our Modern Slavery Statement,pursuant to the Australian Modern Slavery Act 2018 (Cth) (MSA) and s54(1) of the Modern Slavery Act 2015 (UK MSA) sets out the actions taken by the Qantas Group to assess and address modern slavery risks in our operations and supply chains. Tip Sheets give additional guidance on specific topics: Policy and Procedure . He has over 35 years experience in aviation across a variety of roles, including six years as Chief Financial Officer for Qantas International and 12 years managing regional arm, QantasLink. The Board has overall responsibility for the governance of risks. Over the years we have learned - and witnessed - the importance of . Media Releases - Qantas News Room Risk Management Policy; 9. Commercial experience with contract management Qantas plans to hire up to 8500 staff including pilots, cabin crew and engineers in the next 18 months. click here. . The Board has established Committees that are responsible for considering detailed issues and making recommendations to the Board. Immediately prior to her appointment as Chief Customer Officer, Vanessa was the Executive Manager of Sales and Distribution with responsibility for the airlines revenue through all sales channels including key corporate and agency accounts. He is a member of the ACC General Counsel Advisory Board, and ACC Australias GC100 and Advocacy Network. BLUE STAR'S RISK MANAGEMENT FRAMEWORK The Company has adopted the Committee of Sponsoring Organizations of the Treadway Commission Since its privatisation 30 years ago, it has been finding creative ways to cut labour costs. Insiders have told us how this strategy has backfired spectacularly. 4.36 QFF follows the Qantas Group risk management practices, policies and procedures. Our Group training matrix identifies those employees who, due to the nature of their role, are required to complete anti-bribery and competition law training. Qantas has an enviable safety record, consistently ranked as either the safest airline in the world or not far from it. PDF 2018 Qantas Voluntary Tax Transparency Code Report Opens in a new window Volatility is part of the Qantas Group's everyday operating environment, whether it's in the prices we pay for fuel, business and consumer confidence levels, weather patterns across our global network, or broader geopolitical events. *Please note, applicants must have unrestricted working rights to live and work in the USA. Upgrade my browser. "We're expected to do basically the tasks that the Qantas ground services did, but with a lot less numbers and experience," said one worker from an outsourcedcompany used byQantas to manage ground-handling. We're proud of our joint collaboration with government and broader industry to strengthen Australias approach to anti-corruption through our participation in dedicated focus groups, such as the Bribery Prevention Network and our association with industry bodies such as the Global Compact Network. Our Group Financial Framework - introduced in 2015 - aligns our strategy and key performance metrics with long-term shareholder goals, enabling consistent, year-on-year comparisons. Prior to joining Qantas, Rob was a Partner with Bain & Company in Los Angeles and Sydney working across multiple industries, with an emphasis on media, technology and telecom businesses. Likewise, the existing competitors are likely to intensify their competition to either increase their market share of maintain their competitor advantage. As a result, we have emerged from the pandemic a stronger and more resilient company. He worked for a specialist, external labour-hire firm that supplies flight attendants to Qantas and a subsidiary company, QF Cabin Crew Australia, that Qantas set up to employ new international flight attendants. Supplier Requirements. The Qantas Group works with partners to make a positive impact in the community, address disadvantage and extend opportunity. Tino commenced his career in professional firms, including Ernst & Young, where he held Tax Accounting and Audit positions in Australia and the UK. PDF Qantas Group Voluntary Tax Transparency Code Report 2016 "This investment can't be made at any cost and the flight crew cost base remains the last component of the overall business case which needs to be met," Qantas management told pilots in an email. Today we apply the same systematic approach to all risk disciplines, not just aviation safety. We aim to foster a workplace where people respect and tolerate the rights and differences of others. People are the core of our business, and our commitment to respect human rights, which includes labour rights, starts in our own operations. Mr Finch has more than 25 years legal experience in Australia and overseas, joining the Qantas Group from the leading Australian practice of Allens, where he . We have continued to contribute to industry initiatives to prevent human trafficking, including ongoing consultation on ICAO policy and IATA standards and practices. As a result, we have emerged from the pandemic a stronger and more resilient company. With the Groups international flying operations still well below pre-pandemic levels, the repatriation of deportees at the request of the Australian Government has been limited to a low number of Involuntary Deportees. Across Australia and around the world, millions of people rely on the Qantas Group to take them somewhere. Under his leadership Qantas has implemented its biggest transformation since privatisation in 1995, renewed its fleet and technology, lifted customer satisfaction to record levels and expanded with new ventures and partnerships.

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