It'll provide a running total of all the usage costs since the meterswere installed, or since the prices changed. If it can't resolve the issue remotely, it should send someone round to take a look. Ill try and help though, are you trying to run the glitch app or trying to do something different? Assemble the power supply 1. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. It told energy bosses that immediate action must be taken to protect customers from inappropriately being switched to prepayment. Smart Energy GB explains that in-home displays will only show how much energy youre buying from your supplier, but not necessarily energy you generate. We worked with Smart Energy GB, the smart meter consumer-information campaign, and spoke to energy firms to compile these tips. Many thanks for your blog, I had my BG Smart electric meter fitted yesterday, due to a cock up on the admin front they did not do the gas at the same time. If so, try moving it closer to the electricity smart meter and turn the device off and on again. Derek I too have solar panels, so that is worrying. I used soapui, not sure if anything changed since I last tried but it should work. It is fully documented , and I plan to rewrite my own hacked together perl-script to read it to something EmonCMScan handle. 24-Inch Monitor Size: How Big Is a 24-Inch Monitor? I have to admit I used you as a case study contrasting the open and closed approaches to data! I too am disappointed that I can not access the raw data for my own purposes. At least I know I am not the only person to eperience the Gas meter registration failure.. BG sent a second engineerto tried again, dongle into and out of his smartpad, deregistered, re-registered, tried a new Gas G370 meter he had with him but just the same problem so the put the origial item back in, then they tried again and again and then finally . Two in five households with smart meters in our survey of Which? I contacted the British Gas to ask whether it would be possible, unfortunately, it would seem, this is not possible due to a number of security restrictions which have been put in place on British Gass Phase 3 smart meter setup. Since writing the article above over a year ago I am still waiting patiently for British Gas to 'open their smart meters'. For security reasons, software in the communications hub (the HAN coordinator) will prevent CADs from updating any data in smart metering equipment or from executing any functional capabilities of a smart meter. Many months have now passed and BG have has to revert my meters back to standardmeters (same physical meters just in 'dumb' mode)as they can't get the Trilliant hub working. Make sure you submit manual readings while the issue is ongoing to make sure your bills are accurate. The smart meters send it to the electric companies servers over a 3G connection. Several British Gas customers have experienced issues with their smart meters. In fact my FIT payment will be receivedby cheque (how last century?). I had British Gas smart meters installed a few years ago. Forum has moved to: https://community.openenergymonitor.org. Indeed, I totally agree and concluded this post noting that the security concerns may (and should) take precedence over open data. Hi Its zigbee not Bluetooth, and can only be paired from the provider end, Does that mean the meter end has to connect to the TRIO ? The second-generation meters that are currently being installed dont rely on mobile phone networks - they have their own separate secure network. Ask your question to our members - they have the experience you're looking for: Enter your username or e-mail address. I have been testing a pre-production Zigbee SEP 1.1 gateway that purports to solve this problem, ie to give you access to your data. Weve worked across the energy industry and with the Royal National Institute of Blind People (RNIB)to develop an accessible in-home display for customers who are blind or partially sighted.To find out more about the accessible in-home display and check if we are able to offer you one, please chat to one of our agentshere. CADs are expected to be available for purchase through retail stores or as part of a service: for example installing a central heating system, re-fitting a kitchen or as part of an energy supply contract. Editor, Marcus Herbert. The data for this app however would not be gathered via the home Zigbee network but rather from the British Gas head end systems via the internet. You may see these referred to as SMETS1 and SMETS2 respectively. Please watch: "How to inflate air sofa" https://www.youtube.com/watch?v=wzOJ_kgRup0-~-~~-~~~-~~-~-Quick overview of the British Gas Smart energy reader.TubeB. If your gas and electricity is included in your rent and your landlord receives the bills, its their decision on whether to get smart meters installed. I am sure, in time, it will come (hope). If you're eligible, we'll contact you directly, so you don't need to worry about applying for this new support. My 2p, @Turribeach3 Thanks. I think we need to put more pressure on British gas (and co) to open these so called smart meters up! This does allow me to hook a light sensor up to it to count pulses and therefore calculate Electricity usage but this, to me, seems a bit backwards when I have the state of the art Smart Meter with Zigbee! Posted by Steve Rowe, on Mon 22 Jun 2020 11:54am. Connect members with smart meters in December 2022 said that they had a problem with their bills being inaccurate in the past 12 months. This should work with a fair number of energy providers. Thats more than 3.5 million meters, some of which will have lost their smart functions when they switched. It would seem that at (least for now) the new Smart Meters from British Gas are a bit of a closed system where only British Gas can access 'my' stats. about, plus tips on how to solve them. Submitted by rogerhoward (not verified) on Thu, 20/11/2014 - 18:12. Weve heard from members whose energy firms arent yet replacing these semi-concealed meters. Youll usually need to scroll through the different screens to find them. Press and hold the reset button for about 10 seconds. On a sunny day, the IHD will scare you into thinking you are using loads of electricity when in fact you are generating and exporting it! Good to hear back from you. I am not seeing a massive benefit yet to having smart meters yet, other than no-longer having to manually send meter readings to British Gas and a funky In Home Display in my dining room giving me real time usage. This means that your smart meter will lose its smart functionally and work like a traditional standard meter. https://bestmonitorunder.com is a Participant in the Amazon Services LLC Associates Program, An Affiliate Advertising Program Designed to Provide Means For Sites To Earn Advertising Fees By Advertising & Linking to Amazon.com. Second-generation smart meters should not lose their smart functions when you switch. Its 2017 and I have been doing a lot of reading into Smart Meters, but am still not clear on who can enable pairing. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. The DCC says its working with energy suppliers to do this. Note: Apparently in some countries e.g. It is possible in the UK to get a CAD - Consumer Access Device which links via the same special Zigbee profile to the smart meter but then converts it and in theory makes the data accessible to the home owner. Can I ask if this is still working for you? Connect member panel when we asked them in December 2022. My only thought is trying to decompile the Android app or something. Two in five said their supplier hadnt received their smart meter readings. Finally, a company has managed to provide a means to access data from the DCC network that your meter uploads. This I later found out was not going to be as easy as I thought. Access the the smart meters via Zigbee is blocked for "security reasons", all that is offered to the consumer is the In-home Display device (which to be honest is a 5 min wonder with no way of getting at the real data). More information about the G370 can be found here:http://www.landisgyr.co.uk/product/g370-zigbee-smart-ultrasonic-gas-meter/. If you have a Chameleon IHD see yourS1 IHD guideorS2 IHD guide. by Steven Johnson. For now we can continue to useOEM, OWL etc. In the Netherlands those smartmeters(electricity & gas)are going to be deployed nationwide (over a period of some 7 or 8 years I believe) starting next year. Luckily British Gas can remotely switch itoff so we can always go back to dumb meters if all hail breaks loose. Soon after, I moved to EDF and because suppliers don't operate a universal standard with these meters EDF cannot remotely communicate with my meters. For the benefit of those unaware the following is how access to Smart meters works in the UK. They may ask you to dismantle the cupboard or move other obstacles to reach the meter. Published: 15:47 EST, 17 August 2021 . Find out more about getting smart meters installed. Im wondering who you talked too, but you were fed some erroneous information about how the security works on the Trilliants Comms Hub and the SEP standard When it does happen it may open up a whole new area of industry as new range of consumer devices become available and start linking with other in home devices, thermostat, heating lighting etc. This is the process known as pairing, the same process that was used to install your smart meters in the first place! If your home is particularly large, or your in-home display is some distance from the smart meter, you are more likely to have problems. Just checked my WIFI its perfect, cloud connection and GEO App connects OK no problems there This article describes how you can use the meters pulse to calculate energy usage. 3 Ways to Connect Your Nintendo 3DS to a Monitor, 3 Ways to Hide Your Monitor When Youre Not Using It. So even if someone did managed to connect a device to their HAN it would only work up-until the point where the keys are changed. Nearly a quarter of Which? To top it all off the engineer couldnt get the boiler working when he reconnected the gas, therefore I have no heating or hot water and have to take another day off work tomorrow so BG can come and fix that. If you do lose smart functionality, your meter will still work to count how much energy you're using. I found your blog very interesting. Has anyone had any success yet? In most instances, we're able to resolve the issue by repeating a service request that had previously gotten stuck. As you say an export to CSV facility would be great. The gas meter in your pictures looks remarkably the same as the ones here. Leaving me for a while with one Smart (Electricity) Meter and one Dumb (Gas) Meter, (this was not an issue for the supply of either utility but just grated against my OCD / geeky / impatient nature). Hi John, In order to restore the pairing process, it may also be necessary to identify and enter the following information: 1. This is a quick overview of the new Energy Monitor & t. Linking devices to the HAN will be accomplished by 'pairing' them to the relevant communications hub. To me this would make it even easier for me to get hold of as I wouldn't need any other devices in the home to connect to the meter. Referring here to section 4.4 on page 51, in this latest government publication on the matter, https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/325464/SEC4_-_Consultation_Document_-_FINAL.pdf. The supplier can do some things remotely but if that doesn't work then an engineer visit will be required. THEY LEFT :-(. They could put a small limit on the number of 3rd party devices I guess 1 may be enough for most people and if you needed more that 1 device could act a s a proxy. EnergySmart Monitor User Instructions - geo (Green Energy Options) I agree with the point about shame no PV so I think we'll also need to do something about that. Submitted by Sunshine (not verified) on Thu, 08/01/2015 - 16:47. For the most up-to date usage data, wed recommend setting your meters to send us a reading every half an hour (reach out to theSupport Teamif youd like us to update your reading schedule) and checking out theusage graphson youronline accountor OVO app (download forAndroidoriOS). Save my name, email, and website in this browser for the next time I comment. This is only a risk if you have a first-generation smart meter - the issue has been cleared up for the roll-out of second generation, or SMETS2, meters. Timing out. Of particular interest to me is its support forZigBee Smart Energy Profile (SEP 1.1), it was my hope that I could buy a Zigbee gateway or USB receiever and I would then be able to start monitoring and logging my electricity usage on a computer. The benefits of this are that in the event of a loss of Internet access it would still work, it potentially would provide faster response, and most importantly if the CAD maker stops providing their cloud service it would still work. There are a few Zigbee products available like the Digi ConnectPort X2e and Nexvox Z-201 which I thought I may be able to connect to my smart meter HAN, but reading further into smart meters I found out that the utility company may have to permit new Zigbee devices connecting to the smart meters HAN. This should reset the connection and you will see the message: "your smart meter is now paired" on . Once you have smart meters, youll find it easier to control the amount of energy you use by setting energy budgets which will help you lower your bills. WIFI connected easy peasey but as expected it wouldnt communicate with my meters. Linking devices to the HAN will be accomplished by pairing them to the relevant communications hub. If your smart meter has stopped working (for example, if you switched energy supplier and it can't connect to your new provider) this can affect your in-home display too. If you have solar panels and are offered a smart meter, make sure your supplier is aware. I have started off the blog with this initial post on my experience getting zigbee smart meters installed from British Gas. When I moved away from BG to a different supplier that . Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Editor, Marcus Herbert. Hi, I have moved house and I want to read the meter but I have no pin, how do I get a new pin and get the meter brought up to date? The monitor will reset itself and the display will go blank. This figure doesnt necessarily reset when you set-up a new account. Consequently when my solar panel system is exporting more than I am consuming, the display shows the difference as net consumption. They may be able to do this in future. Some in-home displays show your meter readings. I am afraid I have no idea what the engineer did to get the Gas Meter working. If so, try moving it closer to the electricity smart meter and turn the device off and on again. Weve got some great advice to setting up your OVO account here: Great to see youre already keen to get your Pipit IHD up and running. 25/10/14 - 12:19 #1. Making the most of your smart energy monitor. I had gas and electricity 'smart' meters fitted by Lowri Beck on behalf of Ovo in January. The electricity one works perfectly sending all my data onto the little monitor and submitting meter readings no problem. And you dont have to send us meter readings to get accurate bills it happens automatically. To get smart meters from us, we need to supply your energy. We also share information about how you use our site with partners, who use it with other data to show you relevant ads on other sites, and to check ad performance. Can you only run one IHD at a time ? That's why we follow the Smart Meter Installation Schedule (SMIS) which has been approved by OFGEM. It is deliberately designed so as not to be accessible by standard Zigbee systems like Smartthings. Bring it within 15 metres of the smart meter (with no walls between). See this helpful one-minute video from Smart Energy GB How smart meters work or visit their website to read theirfrequently asked questions. So why notget a quote The organisation which runs the smart meter wireless network (the DCC) says that almost all of the dormant meters it can identify and upgrade are now connected. Check the instruction booklet for troubleshooting tips, and contact your energy supplier if the problem persists. Not sure about multiple IHDs, but I know the pairing can be triggered remotely by your utility provider (not sure if there is differences here between smets 1 and smets 2). 100119879. Youre not alone. Thanks! Submitted by Hertog on Fri, 14/03/2014 - 20:17. https://rainforestautomation.com/rfa-z114-eagle-200-utility/, Therefore currently in the UK if you do manage to get a CAD the flow of data is -. Feel free to use me as a case in point! This should have happened automatically and, once connected, your meters smart functions should be restored. I was with them around the end of 2018 previously and I had smart meters fitted and everything worked wonderfully with them. Check if your energy supplier is having connectivity issues which could explain why your smart meters readings arent getting through. Seeing how the energy suppliers (such as British Gas) are eager to offer this capability to their customer, you can expect Over-The-Air firmware upgrades in a few years that will enable this functionality! Your in-home display should start working fully again at this time too. In this case, you would need to submit your meter readings manually. Find out if these tariffs are right for you in our guide to the Smart Export Guarantee explained. And like you it seemed to take ages after the Electricity meter install for them to sort out the Gas. There is no flashing LED (I assume because it is running on a battery not connected to any electricity power supply and therefore an LED would over time drain its battery). Your energy suppliers website may also have instructions. This years target for British Gas is to install 1,266,671 in May. The IHD gives you most of the data you most people need although in non consumable way. I'm very interested in hearing how you got yours sorted! However in November 2022, energy regulator Ofgem wrote to all UK energy suppliers saying that it had heard reports of this process happening unfairly and without reasonable notice. Press Menu/OK Relax in our contemporary spacious rooms and sleep well on plush mattresses. Also since the smartofthehome website with the original post on this thread seems to be offline, here's the link to the second blog post on archive.org: https://web.archive.org/web/20131005030852/http://www.smartofthehome.com Hi - I'm interested in the trial you mentioned. So you shouldn't need to take smart meter readings. Energy firm, British Gas, documents the installation of a . If youre concerned, check your latest statement, or in your energy companys app if you have it, to see whether your readings are marked as smart. Need help to reset smart monitor help please. Meanwhile I guess Ill just watch das binkenlights. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. This means we'll always: Give you a high quality of service throughout the installation. I did not realise .gov had published a new document. If your meter is partly concealed in a case outside, your energy company might not be able to replace it yet. We reveal some of the most common smart meter problems and concerns we've heard I would be more than happy to do whatever homework is required for a trial and also willing to write a review article on my websitehttp://www.smartofthehome.com/ about any of your products. smart meters, broken down as follows: In 2022 we installed 905,852 smart meters, however 176,635 were replacement meters so do not count towards our target. 06890795 registered in England and Wales, VAT No. Software developers at British Gas and Trillaint (the manufacturer of the Zigbee hub) decided to limit the number of devices (MAC addresses) permitted to associate with the hub to 3. and so I would be interested to know which bit is incorrect for the future. It strikes me that most energy suppliers are fitting GEO TRIO II IHDs, and most seem to come with the WIFI module So the data passed over ZIGBEE from the meters to the IHD can be accessed over your home WIFI network from the IHD ( and not the meter network). Interested but not yet an OVO member? Issues with smart-meter installations and how they work have come to light throughout the smart meter roll-out. Its easy to use. To prevent unauthorised tweaking the ecoMeter IHD also requires a PIN number in order to access the advanced settings. Yes, smart meters are as accurate as traditional gas and electricity meters. However, my meters still worked with the standalone Energy Monitor display unit so I could continue to get a display . It is a shame but I am actually starting to find my smart meters more restrictive than their older dumb analog cousins. We want your smart meter installation to be clear and easy. Switch it off for a minute or 2, then switch it back on again. Thousands missing out on energy support: London, Scotland and South East have most unclaimed prepayment meter vouchers, One in five energy vouchers for November 2022 haven't been claimed, Revealed: the best energy companies for 2023, Smart Export Guarantee rates: the best and worst SEG tariffs for solar panel owners, Households are being paid to use less energy: here's how to take part, Energy firms must stop forcing energy customers onto prepayment meters, 29% of prepayment customers still haven't received energy support payments. It arrived 2 days ago, I think it already had the WIFI module, but I removed it used my new one to make sure. https://www.britishgas.co.uk/media/releases/ReleaseDetailPage.aspx?releaseId=1363 But over time I hope that more features and benefits may be unveiled. If your smart meter cant be upgraded, it will need to be replaced with a second-generation meter. The evidence to date suggests that exposure to radio waves produced by smart meters does not pose a risk to health. A limit in the number of devices being based on Mac addresses, how security keys are handled. This may be because they use compatible technology or the same brand of meter or have agreements in place. If the GAS LED light is not flashing you will need to contact your supplier. Paul Willis At the very least British Gas could make it possible to hook up a computer to the IHD to get the data? If there's any doubt that your home might not have coverage, make sure you get a pre-installation visit from your energy company to confirm whether a smart meter will work at your property. And my WIFI is via a TP-LINK box running as a WIFI extender through two consumer units to BT router, ds_Communications_Hub.pdf (trilliantinc.com), Which seems to confirm what you said but also says the TRILLANT Hub supports multiple IHD s which may be useful, The bit about Commissioned by Hand Held terminal means I probably do need an engineer. The hub, smart meters and IHD are all managed remotely and if any meter tampering is detected the meters can be switched off remotely. There is also a Mini USB port on the back which is used to power the device (supplied with a 240V to USB power supply). They also must prove that your health would not be affected by the switch - for example they must check that you are not on the Priority Services Register or otherwise vulnerable. As more energy companies start adopting Smart Meters we may start to see some healthy competition. Final point. For the benefit of those unaware the following is how access to Smart meters works in the UK. Nevertheless, I would be very interested to see your perl script. ( may be Jan before its done) Indeed it does seem that it will be some time (if ever) before anyone other than the energy companies will benefit from Smart Meters. All Rights Reserved. I am a data geek and love stats, I am therefore happy to have a digital device monitor my energy usage as long as I am permitted access to said data! I had smart meters fitted yesterday and it actually went quite smoothly apart from the installer had a bit of a problem registering the gas meter. If you think your supplier has moved you to prepayment unfairly, you are within your rights to make a complaint. Your email address will not be published. Paul; Yes I would also be very interested in your trial, for the same reasons. Defining a HAN standard in SMETS 2 and the CHTS will provide the opportunity for suppliers and consumers to link devices to the smart metering equipment in the premises. Just thought that this is a red herring for me. 1. I cant find one that will allow me to log in. Unfortunately I dont think spoofing the MAC with a Xbee/Arduino will work because, like you say, you also need the encryption keys (not that I have tried it ;-)). Information for one fuel only, even when you have a smart meter for both gas and electricity. Smart Meter UK - Build an app / device handler for api? As An Amazon Associate, We Earn Affiliate Commissions From Qualifying Purchases. today? The data I want is probably available at the Trio II so I just need to find the port and try to work out how to get the data. First, find the reset button on the back of the monitor. If you are changing to a new supplier, ask them whether they will be able to get automatic meter readings from your smart meter. The G370 and E470 do both have an optical probe (IEC1107)interfaces. OVO member but not got a smart meter yet? A CAD (Consumer Access Device) would need to be allowed in, allowed to join the zigbee network in a secure way. I share everyone's frustrations about sharing date as I also have Hive and BG's customer app which aren't connected to each other either! I think British Gas can also push updates and settings, messages and firmware updates downstream towards the meters and IHD via the Trilliant hub as well as initiating remote shut off of energy supply to the homes (where people do not pay their bills!). Check the instructions your smart meter installer gave you if youre not sure. Our performance against target can be broken down as follows: 1. Some companies can operate first-generation smart meters from rival suppliers, even if they havent been connected to the central wireless network yet. He got it sorted after about 20 minutes but it make you wonder if there is some sort of inherent problem with the G370's. 1. If your meters are outside or far away from the display, ask your energy supplier for advice. The Glitch app. I see zero benefit of smart meters in the short, mid or long term if there is no HAN access. It looks like I will have to resort to a separate monitor attached to the meter to count pulses, or a less accurate current clamp. The hub would then receive the required info (via its backhaul connection on cellular networks) to allow that particular device in, exchange security keys and establish a secure connection to the HAN (Home Area Network). Smart meters need to be able to connect via a wireless network to your in-home display so you can see how much energy youre using. The gas meter (if applicable) links to the smart electricity meter which links to the DCC network. . By opening this up to 3rd parties, a whole industry of bespoke data crunchers could happen, leading the way to innovative answers to our power usage. The security requirements are impressive and hard to meet, comparable to banks and such But its not surprising since the meters themselves are managing money, especially in prepay mode! But you don't need to send it on or before the 30th September. Once youve got smart meters, youll still be free to switch to a new energy supplier, but not all suppliers support smart meters just yet. Also your comment about stifling the possibility of opening up smart maters to whole new industries is also a very good point.

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